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Technical Support Consultant (Poland)

SupportYourApp

Location
Poland
SupportYourApp

Job Description

Passionate about the world of tech?

What if you had a chance to be a part of the world’s leading SaaS, Software, or Hardware solutions?

Join our Technical Support Consultant team today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes 💛

What you will do:

  • Provide exceptional technical support via calls, chats, and emails
  • Resolve support inquiries of various difficulties
  • Instruct and support clients in the process of connecting their Payment Service Providers to the product
  • Monitor and troubleshoot connection errors using internal tools
  • Provide timely and effective technical support to customers by meeting defined SLAs
  • Help get customized analysis for clients
  • Maintain detailed records of customer interactions and issue resolutions in a support ticket system
  • Ensure customers' satisfaction with any interaction
  • Maintain working knowledge of our client’s products and services

What you need to succeed in this role:

  • Excellent English communication skills (at least C1 for both spoken and written)
  • Prior 3-5 years of experience in tech support, desktop support, or a similar role
  • Proven knowledge of the payments' ecosystem mechanisms
  • Ability to troubleshoot using databases
  • Customer-oriented and responsible attitude
  • Excellent interpersonal skills

Will be a great plus:

  • Experience with SQL / Postman
  • Experience with MongoDB, Tableau, Snowflake
  • QA / professional services background

Benefits and Perks:

  • Opportunity to work fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 7 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by such characteristics as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits.

*Due to legal restrictions and client requirements, candidates from sanctioned countries are ineligible for this position.

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