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Technical Support Specialist - Remote - Colombia

Remote position, Colombia only


Are you a talented software professional looking for an exciting opportunity? Look no further! FullStack, the fastest-growing software consultancy in the Americas, is hiring a Technical Support Specialist to join our team. As an employee-first company, we prioritize creating a positive and supportive work environment for our employees to reach their greatest potential. In this role, you'll have the chance to work with incredible clients either by integrating into their existing teams or building and delivering FullStack products. We're looking for someone with 3+ years of customer support experience, technical expertise, and a strong understanding of the software development cycle. In return, we offer competitive salary, remote work, ample career advancement opportunities, and a range of benefits including paid time off, health policy, and continuing education opportunities. Join FullStack and be part of our mission to deliver transformational digital solutions to leading companies worldwide.

Job Description

FullStack is the fastest-growing software consultancy in the Americas. We help organizations like Uber, GoDaddy, MGM, Siemens, and Stanford University build distributed software development teams, and deliver transformational digital solutions. As an employee-first company, we focus on hiring the most talented software designers and developers in the western hemisphere, by creating a positive, respectful, and supportive work environment where they can achieve their greatest potential.

We’re most proud of:

*Offering life-changing career opportunities to talented software professionals across the Americas.

*Building highly-skilled software development teams for hundreds of the world’s greatest companies.

*Having delivered hundreds of successful custom software solutions, which have positively impacted the lives and careers of millions of users.

*Our 4.5-star rating on GlassDoor.

*Our client Net Promoter Score of 68, twice the industry average.

The Position:

We're looking to hire a Technical Support Specialist to join our team. You'll work with our incredible clients in one of two ways:

  • Team Augmentation: You will integrate yourself directly into our client's team and work alongside their existing designers and engineers on a daily basis.
  • Design Build: You will work on a FullStack product team to build and deliver a product to our clients.

What We're Looking For:

  • 3+ years of professional customer support experience.
  • Proven experience as a Technical Support Specialist or similar role.
  • Understanding of the software development cycle.
  • Experience with JSON and REST APIs.
  • Familiarity with CSS, HTML, and JavaScript.
  • Advanced English is required.
  • Experience working on Agile / Scrum teams.
  • Successful completion of a four-year college degree is required.
  • Ability to take extreme ownership over your work. Every day is a challenge to ensure you are performing to the expectations you and your team have agreed upon.
  • Ability to identify with the goals of FullStack's clients, and dedicate yourself to delivering on the commitments you and your team make to them.
  • Ability to consistently work 40 hours per week.

What We Offer:

  • Competitive Salary.
  • Paid Time Off (vacation, sick leave, maternity and paternity leave, holidays).
  • 100% remote work.
  • The ability to work with leading startups and Fortune 500 companies.
  • Health policy with Sura 100% for you and up to 4 primary family members.
  • English Classes.
  • Food card.
  • Virtual company events each month.
  • Ample opportunity for career advancement.
  • Continuing education opportunities.

FullStack is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form, which can be provided upon request during our hiring and interview process.

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