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Technical Trainer

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Job Description

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Position Location: Lisbon or Remote Portugal

About the Team

The Customer Support technical training team is responsible for onboarding all new hires, upskilling existing team members, as well as enabling customers and Cloudflare partners. We’re committed to ensuring every trainee, regardless of their experience level, receives individualized and thorough training that equips them with the skills and knowledge required to excel in their role and deliver exceptional Customer experiences.

About the Role

Do you like working with people? Are you interested in learning and development? Do you get excited about helping others to grow?

We are seeking a Technical Trainer to join our Support technical training team based in Portugal. You will work with customer facing, technical roles to help them develop new and expand existing skill sets. This is a position where you will be working directly with internal teams including, Support, Product, Engineering, Success, Solutions, Professional Services, Security, and more.


  • Deliver of training for technical, customer facing roles on Cloudflare products and services, as well as data analysis tools and troubleshooting processes
  • Create of Technical enablement content for internal and external audiences, such as service delivery partners, developers, and customers
  • Develop of technical content such as knowledge articles, demos, tutorials, self-guided labs, e-learnings, virtual classrooms, and comprehensive skill assessments
  • Develop and maintain product testing/training lab environments, apps, websites, servers, and tools
  • Provide subject-matter-expertise within a specific Product area, e.g., Application Services, Zero Trust Services, Network Services, or Developer Platform.
  • Support go-to-market initiatives by ensuring readiness for new product releases by collaborating with product management and engineering teams
  • Collaborate cross-functionally with product and customer experience stakeholders to develop scalable solutions to enable product support and customer satisfaction
  • Ensure consistency and quality by reviewing customer interactions, driving improvements to services


In addition to the Cloudflare support engineers’ basic skill set:

  • Technical support experience
  • Comprehensive knowledge of Cloudflare products, services, and technologies
  • Familiarity with Cloudflare internal operations
  • Experience supporting web application and network infrastructure
  • Expert with command line tools (cURL, dig, git, SQL)
  • Setting up virtual environments, web servers, and basic web development
  • Self-motivated, can positively influence others, team player


  • Experience training other people
  • You have studied education, or learning development
  • You have been on a training team before

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

Path Forward Partnership: Since 2016, we have partnered with Path Forward, a nonprofit organization, to create 16-week positions for mid-career professionals who want to get back to the workplace after taking time off to care for a child, parent, or loved one. We released1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actualrace, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at [email protected] or via mail at 101 Townsend St. San Francisco, CA 94107.

Advice from our career coach

A successful applicant for the Technical Trainer position at Cloudflare in Lisbon or Remote Portugal should know that they will be responsible for delivering training for technical, customer facing roles on Cloudflare products and services. To stand out as an applicant, consider the following tips:

  • Highlight your technical support experience and comprehensive knowledge of Cloudflare products and technologies in your application.
  • Showcase your experience with setting up virtual environments, web servers, and basic web development.
  • Demonstrate your ability to create technical enablement content for internal and external audiences.
  • Emphasize your collaboration skills by providing examples of working cross-functionally with product and customer experience stakeholders.
  • Illustrate your familiarity with command line tools like cURL, dig, git, and SQL.
  • Explain how your past experiences align with the responsibilities listed in the job description and how you can contribute to the team's success.

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About the job

Jun 15, 2024


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