Ticket Coordinator
Department: Technology & Product
Employment Type: Permanent
Location: Remote, Canada
Reporting To: Head of Retention
Description
We are seeking a highly organized and detail-oriented individual to join our team as a Sales Coordinator. In this role, you will serve as the primary point of contact for incoming Contractor tickets, verifying their details and routing them to the appropriate department.Your primary responsibilities will include verifying ticket details, determining the hiring client's requesting work, and allocating tickets to the appropriate sales team (Inside Sales New Business or Retention). You will play a crucial role in ensuring seamless communication between our clients and internal teams, as well as facilitating the conversion of tickets into deals.
Creating Safer Workplaces for Everyone.
We want to create a better working world by building a global network of responsible buyers and suppliers. Alcumus SafeContractor takes the pain out of compliance for over 50,000 organisations globally, helping them protect their people, their operations, and the planet. We support our network of hiring clients, suppliers, and contractors by keeping them compliant with the standards that matter most, from health and safety and sustainability to ethical behaviour.
Advanced English and French proficiency:
This requirement is necessary because in this role, you will need to interact with clients, partners, and/or our international subsidiaries on a recurring basis, both orally and in writing.
What that means day-to-day:
1.Ticket Verification:- Review incoming contractor tickets to ensure accuracy and completeness of information.
- Verify details such as project scope, client information, and service requirements.
2.Routing and Allocation:
- Communicate with hiring clients/contractors to confirm voicemail/email details (if the message is not clear)
- Determine the nature of the ticket/voicemail/email (New Onboarding or Association Fee) based on client request and project specifications.
- Route tickets/voicemail to the respective department (Inside Sales New Business or Retention) for further action.
3.Deal Conversion:
- Convert verified tickets into deals within our CRM system.
- Assign deals to the appropriate sales representatives/teams.
4.Communication:
- Communicate effectively with internal teams to ensure timely and accurate processing of tickets.
- Flag any possible inconsistencies and or trends to Inside Sales & Retention leaders.
5.Documentation and Reporting:
- Maintain detailed records of all contractor tickets, including status updates and resolutions.
- Generate reports to track ticket volume, conversion rates, and other key metrics.
- Report relevant trends to Inside Sales & Retention leaders.
- Other ADHOC tasks.
What you’ll need to be successful:
- Bachelor's degree in Business Administration, Marketing, or related field preferred.
- Proven experience in a customer service or administrative role, preferably within a sales environment.
- Strong organizational skills with the ability to prioritize tasks and manage multiple deadlines.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook).
- Attention to detail and a commitment to accuracy.
What you’ll get in return:
Alcumus has a hybrid workplace policy. We want you to be able to do your best work here. We emphasize providing many ways to support our team to do their best work, and believe that if you look after your people, they look after everything else!Personal Health & Wellbeing
>🧠 Integrated mental health & wellbeing support
>🌴 Vacation – starting at 3 weeks
>💟 Wellness Days & Annual Giving Day – an extra to give back to yourself or your community
>🩺 Comprehensive medical and dental coverage
> 😴 End of the year, company-wide shut down for you to relax and recharge
Future Planning
>💸 Rewards Program – access to discounts and cashback
>🏫 LinkedIn Learning License for upskilling & development
Interested but don’t feel you meet all the requirements?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria, but have the aptitude and capability, nonetheless. Our priority is to ensure we set people up for success. We will make a final call based on our determining whether we can offer the necessary support to upskill or provide the developmental support needed for you to get the best out of this opportunity with us!
Bring Your Whole Self to Work.
Alcumus is proudly an equal-opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
What you can expect if you apply:
- A response to your application within 15 working days
- An interview process consisting of:
- An initial discovery call with the recruiter
- A first stage interview via Microsoft Teams
- Additional interview with the stakeholders you’ll be working with closely in the role
Canada
