Trainer, Instructional Designer

Assurant has an exciting opportunity for a Trainer, Instructional Designer! We are a market leader in the Shared/Gig Economy, Leased and Financed Equipment and Classic Car space. The Customer & Employee Success Specialist is responsible for supporting the quality & performance results of our frontline team members to ensure positive customer experiences, engaged employees, and compliance with company policy and procedures. This is accomplished by identifying opportunities, providing individualized feedback, and delivering training support to drive performance improvement. This role will be remote.

What will be my duties and responsibilities in this job?

Collaboration and Coaching – 75%

• Collaborate with key stakeholders (Operations, Client Services, Learning & Development, Workforce Management, etc) to align & execute both new hire & tenured resource support requirements
• Support training & development of new hires and promote a positive onboarding experience; Serves as a SME with new hires and nesting
• Conduct soft skills & Customer Experience refresher training (as needed)
• Act as a mentor to customer care specialists, team leads, and unit managers to support effective coaching & team member development
• Assist in the training of new systems and procedures, enhancements, etc.

Performance Analysis & Material Development – 25%

• Identify key areas of opportunity based on quality audits, calibration analysis, customer/client feedback, etc.
• Create or update “refresher” materials targeted to the specific areas of opportunity
• Develop training materials, FAQ, & associate quick reference guides to support implementation of new processes & tools
• Identify opportunities to enhance employee experience and success

What are the requirements needed for this position?

• Bachelor’s Degree or equivalent experience preferred
• Must be PC literate (Excel, Word, PowerPoint)

What other skills/experience would be helpful to have?

• Experience in a coaching & development role
• Familiarity with developing and delivering presentations for/to various audiences
• Fundamental knowledge of company products and services

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

Expected application deadline is

If date is blank then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 13 countries and awarded the Fortune America’s Most Innovative Companies recognition in 2023, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.