US HR Operations Lead

About us:

Here at Wonders we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Wonders, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Wonders has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Wonders with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive.

What we’re looking for:

We are seeking a highly skilled and experienced HR Operations Manager to join our Global HR Operations Team. In this role, you will be our employees main point of contact and oversee our US HR Operations to include onboarding, offboarding, benefits, leave management, policy & compliance and employee recordkeeping. Additionally, a significant part of this role will be as process and system owner of our global HRIS, BambooHR, as we move into phase two of our global implementation.

This role reports to the Director Global HR Operations.

What you’ll accomplish:

• You will act as the global HRIS (BambooHR) expert for all system related questions or issues working in partnership with our internal IT team and BambooHR support teams to identify solutions and updating internal process documentation to ensure all impacted stakeholders are made aware of any updates or changes. You will be responsible for preparing the system for any new integrations, process improvements that involve the system or other system related requests that are global in nature or not able to be handled locally.
• You will own the data integrity in the USHRIS as our source of truth by creating process flows, audit trails, access restrictions and other mechanisms that will ensure the information entered into the HRIS is accurate and up to date.
• You will optimize US people systems and tools while working with internal stakeholders to improve efficiency, reduce manual processes and create simple, compliant processes that will scale with the business.
• You will be process owner for all US onboarding and offboarding of Wonders employees by partnering with key stakeholders in the business to ensure a seamless experience for everyone involved; and in turn share best practices with our global HR colleagues.
• You will take ownership of US employee benefits administration by partnering with our broker to implement US plans, handle open enrollments, be the point of contact for new and existing employees with medical concerns that require Wonder’s support or accommodations, and Identify vendor relationships to support overall employee wellness.
• You will create and maintain compliant and inclusive US leave and accommodation practices, be the main point of contact for employees planning a leave and ensure seamless partnership with our leaves management vendor.
• You will act as our policy and compliance expert for the US, creating and maintaining employee policies, taking a modern, innovative approach to balance employee experience with legal requirements. This will include the review and annual update of US employment contracts and NDA’s in partnership with legal counsel to ensure compliance with local, state and federal laws.
• You will be tasked with US employee record keeping, by maintaining up to date employment records and proactively improving key documentation to stay ahead of legal changes.

About you:

• You have 5+ years of People Operations experience
• You have experience customizing and/or implementing an HRIS - BambooHR experience a plus
• You have 1+ years of US Leaves/Accommodation management experience
• You have experience in US benefits administration
• You have a demonstrated track record of actively contributing to or leading initiatives that resulted in the significant growth and scalability of a business.
• You have a deep understanding of employment law, and compliance, coupled with the ability to gain a high level understanding of territorial employment customs and practices working with internal and external resources and partners
• You have a proficient level of experience in Microsoft Excel, to include v-lookups, pivot tables and beyond; with the ability to translate data and trends into key insights and recommendations.

Bonus points:

• You have experience in a consumer-driven industry with a passion for the customer.
• You have worked in a scaling startup before. You’re no stranger to things moving quickly.
• You have a proven track record of managing multiple projects and priorities simultaneously, while maintaining a high level of attention to detail and accuracy to meet deadlines.
• You have a strong desire to work hard but also know when to raise your hand to ask for help - we are a team and we win when we get there together!
• You have a strong ability to interpret and apply laws and regulations to internal policy and process
• You have a roll up your sleeves mentality with current or prior experience working in a fast paced, collaborative, highly ambiguous environment frequently wearing more than one hat.

If you do not meet all the requirements listed above which candidates rarely do, don't worry. We still encourage you to apply!

Wonders is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

The salary range for this role is $155,000 - $!65,000 + Bonus