job description
At SmartPA, we don't just provide support - we transform it.
Our Mission is simple yet bold: to redefine administrative and PA services through innovative thinking, cutting edge technology and an unrelenting pursuit of excellence. Trusted by global leaders in industries like tech, automotive and retail, we're the engine behind smarter, more efficient operations.
With a vibrant, client-focused culture and a team driven by creativity, no two days at SmartPA are ever the same! As we continue to grow rapidly, this is your opportunity to join us on the journey to becoming the most optimised administrative organisation in the world.
If you're ready to challenge the status quo and create meaningful impact, we want to hear from you!
key responsibilities and skills
The Centre of Excellence (COE) is the driving force behind SmartPA, where strategy comes to life. As part of this dynamic, client-facing department, you'll be the heartbeat of our business - delivering high-impact, tailored support to clients daily.
In the role Business Support Executive, you'll play a pivotal role in providing bespoke solutions for our clients. You'll tackle real challenges, establish meaningful relationships and make tangible difference to client success.
Here's what your day-to-day will look like:
Collaborate & Innovate
Work within our agile pod structure, supporting a range of stakeholders with varied operational tasks and deadlines
Contribute fresh, creative ideas to optimise processes, streamline workflows and enhance service delivery
Partner with your team to ensure seamless, high-quality service and exceed client expectations across diverse accounts Manage Key Tasks with Excellence- Complete tasks such as diary management, scheduling and handling email correspondence with precision and professionalism, keeping everything on track for your client
Prepare, format and edit documents to meet the highest standards, ensuring consistency and quality in every deliverable
Perform accurate data entry and reporting, ensuring all insights are actionable and timely Support Business Growth- Identify inefficiencies, proactively recommended improvements, and assist in process changes, updates and new best practice
Assist in streamlining, automating repetitive tasks and embedding these improvements across client operations Build Relationships- Act as a trusted partner to your client, anticipating needs and consistently exceeding expectations
Represent SmartPA's values with authenticity, serving as a positive brand ambassador in every interaction
Collaborate across teams to ensure consistent quality and excellence in all deliverables, and to provide cover and support within the pod structure Stay Adaptable- Approach new challenges with a solution-driven mindset, thriving in a fast-paced, ever-changing environment
experience
We're looking for someone who:
Thrives in a dynamic, entrepreneurial environment where no two days are the same
Is passionate about redefining what it means to deliver world-class PA and admin support
Can manage their own time and workload effectively, delivering results with confidence
Brings enthusiasm, creativity, and positivity to their work
Enjoys contributing ideas to improve processes and drive business growth Your experience is key, but your attitude is what sets you apart
Essential:- Proficiency in MS Office (especially Outlook, Word, Excel)
Proven ability to meet tight deadlines and juggle competing priorities
Experience in project delivery and administrative tasks Desirable:- Familiarity with CRM platforms and booking systems
Background in office management, account management or, similar
Experience in diary management, document formatting and data handling entry
work remotely
Yes
salary
R 200,000 - 450,000
schedule
Monday - Friday, 9am - 5.30pm (UK hours)
job type
Full time, 37.5 hours per week
Permanent
what's in it for you?
At SmartPA, we believe in rewarding talent and supporting your growth:
Competitive salaries
Yearly bonuses: based on company, department and individual performance
Flexitime initiative: work when you're most productive (core hours 10am - 4.30pm)
33 day annual leave
Department incentives
Employee Assistance Programme
