Administrative Assistant - Sales Support and Customer Service

This is a remote position.

Schedule:

• 40 hours per week
  
• Monday to Friday, 9am to 5pm NZT (5:00 AM - 1:00 PM PHT)
  
• Includes 30 minutes paid break

Client Timezone: New Zealand Time (NZT)

Join a thriving family-owned business specializing in custom window treatments and outdoor solutions. With over eight years of success in the Wellington area, this company has built a reputation for quality products and exceptional customer service. As a key player in the home improvement industry, they offer a wide range of blinds, shutters, awnings, and outdoor screens to enhance both residential and commercial spaces.

We’re seeking a detail-oriented and enthusiastic Administrative Assistant to become an integral part of our close-knit team. In this role, you’ll be the backbone of our daily operations, managing everything from customer inquiries to order processing. You’ll have the opportunity to develop your skills in customer service, sales support, and business administration while working with a dynamic, family-oriented company. If you’re a multitasking pro with excellent communication skills and a great sense of humor, this position offers the perfect blend of challenge and growth in a supportive environment.

• Serve as the first point of contact for customer inquiries, providing prompt and professional responses via email and phone
  
• Assist in the sales process by preparing detailed quotes using our Quotient system, ensuring accuracy and timeliness
  
• Process and manage orders, coordinating with suppliers to ensure smooth fulfillment of blinds, shutters, awnings, and outdoor screens
  
• Utilize Microsoft Teams to maintain effective communication with team members and manage calendars
  
• Support business operations through various administrative tasks, adapting to the changing needs of a growing company
  
• Collaborate with owners to streamline processes and improve overall efficiency
  
• Maintain a positive and proactive attitude, contributing to a fun and productive work environment
  

• 3+ years of general admin assistance experience preferably in a sales-related setting
• Excellent written and verbal communication skills in English, with the ability to represent the company professionally
  
• Proficiency in Microsoft Office suite, particularly Teams for collaboration and communication
  
• Quick learner with the ability to master business software such as Quotient and Xero (preferred)
  
• Strong multitasking abilities and meticulous attention to detail
  
• Proactive problem-solving skills and the ability to work independently
  
• Reliable high-speed internet connection and a quiet home office environment
  
• Previous experience in customer service, administration, or a related field is preferred
  
• A positive attitude and sense of humor to fit in with our family-oriented company culture
  

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job