Associate Configuration Specialist @DARWIN

Company:

Description:

ASSOCIATE CONFIGURATION SPECIALIST

The Associate Configuration Specialist (ACS) configures core DarwinTM functionality, simple-medium benefits including unit testing. They configure and schedule standard provider reports, perform simple branding and other simple-medium tasks. They are expected to understand basic concepts of benefits and how these are built on DarwinTM, starting to understand end-to-end benefit administration processes including interfacing. They are responsible for delivering configuration project tasks given to them by more senior members of the team / Pod Leads.

THE ROLE AND YOUR MISSION

1. Core Skills:

Darwin™ Knowledge - It is expected that the Associate Configuration Specialist has basic to mid Darwin™ skills and will spend majority of their time configuring Darwin:

• Be able to implement simple to medium requirements by translating them into Darwin Solutions

• Be able to design, build and perform unit testing on simple to medium solutions and outbound and inbound interfaces (eg. Payroll report, provider report, automation of reports used internally)

• Perform unit testing of all configurations assigned in the time specified on the Work Request / Change Request before releasing it to the stakeholders (internal / external)

• Follow quality standards according to quality objectives

• Provide support on other projects when needed

• Prepare status on UAT issues prior to the UAT client calls and offer configuration input during the calls

• Follow up on a regular basis on all projects assigned based on their priority and importance and keep all relevant stakeholders informed

2. Deliverables:

• Accountable for ensuring that delivery best practice is followed throughout the project

• Perform unit testing of all configuration assigned in the time specified on the Work Request / Change Request before releasing to the stakeholder (internal / external)

• Be responsible of assigned work request flow through out its entire life cycle

• Deliver assigned tasks according to project RACI matrix distribution

• Manage projects by following the internal methodology, with focus on the 'Design & Configuration' phase, by using templates and the process flow described on Confluence

• Complete the work on all phases of the project and Pre UAT & Pre Go Live work (windows, test users, checklists, etc.) and actively supports each phase of a project to ensure successful completion

• Responsible for performing checks on in-flight projects to review statues / blockers / ensure quality gates are being fulfilled

• Perform configuration fixes related to incidents. Proactively follow up and help restore service.

3. Quality management at project level

• Responsible for performing checks on in-flight projects to review statues / blockers / ensure quality gates are being fulfilled

• Take necessary measures to ensure no configuration incidents happen after Go Live. In case they do occur, proactively follow up and help restore service.

• Be able to understand and apply the delivery process within the project team

• Respect quality metrics targets according to Objectives

4. Communication management

• Ensure stakeholders are informed proactively on work status using available internal tools (JIRA, Zendeks, etc.)

• Produce clear actions / minutes from internal configuration meetings and circulate accordingly

• Report project status to the Project Lead and Pod Lead on a regular basis to ensure efficient delivery

• Flag any capacity issues to the Pod Lead and project stakeholders and help provide an alternative solution in order to deliver on time

5.Growth and development

• Be able to perform basic research of any work related topics for projects or meetings using internal tools

• Proactively seek opportunities to get involved in different complexity projects in order to demonstrate and develop new and existing skills

• Prove responsibility for own development: keep objectives tracker updated, ask 360 feedback from colleagues as agreed with Line Manager, identify new areas of development

YOUR EXPERIENCE AND VALUES

• 2+ years experience in software development;

• Exceptional communication skills both verbal and written in English & Romanian;

• Attention to details alongside logical - numerical reasoning;

• Technical (Darwin) skills;

• Quality Management at project level;

• Good understanding of internal processes;

• Internal tools usage;

• Communication management;

• Relationship management;

• Proactivity;

• Responsibility;

OUR BENEFITS & CULTURE

• An opportunity to work in a fast-growing, innovative company with lots of room for progression and career growth;

• A fail-friendly environment that encourages learning and initiative;

• A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);

• 30+ days off (25 legal days off , 1 extra day off on your birthday, public holiday replacement days, extra buy/sell from your benefits budget);

• Performance Bonus scheme

• Matching charity contributions, charity days off, and the Pay it Forward charity challenge;

• Core benefits - Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance;

• We champion flexible working, and our mission is to help you find YOUR work-life balance, whether that's standard working, flex-time working, or working from home

As a company we are committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. Our teams will jointly identify at least one “anchor day” per week on which the full team will be together in person. This unwavering policy is carefully crafted to enhance team unity, inspire creativity, and foster meaningful interactions between our colleagues, to help build our culture and local communities.

Darwin is part of Mercer Marsh Benefits (MMB), a 7,000-person strong community of specialists in health, benefits, and employee wellbeing. This affords us a massive opportunity to impact the lives of tens of millions of people around the world. Darwin is changing benefits for good in eight out of the top ten technology companies in the world and has a wealth of clients across a diverse range of sectors. In fact, more than 2 million people are already using our platform.

Here at Darwin we don’t just get the job done, we go the extra mile. We strive to achieve one extra degree in all we do. We can do this because we have amazing people who do awesome things.

Wherever we are in the world we inspire connections and take great care to make working at Darwin a rewarding and meaningful career experience.

Darwin™ is a market-leading and specialized global platform that requires specific training and accreditation for consultants to be proficient in delivering programs and projects. Darwin is changing Benefits for Good. Our unique and innovative SaaS (Software as a Service) platform has transformed the employee benefits industry. We are fast paced, ambitious, people-focused and on a journey to innovate and develop products that truly impact people’s lives and the market in which we operate.