Associate Manager, Payroll Client Services

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

• The opportunity to start and define a career path in management in a fast growing company
• Responsibility for a team of Payroll Support Specialists.
• The chance to develop and refine team processes and training programs, directly impacting team performance and customer satisfaction.
• Opportunities for professional growth in leadership, payroll and customer service.
• The autonomy to innovate and implement strategies that contribute to the long-term success of Remote’s payroll client services.

What you bring

• Leadership experience in a payroll customer service role, or relevant people managing/influencing skills as an individual contributor
• A strong foundation in payroll
• Exceptional verbal and written communication skills in English.
• A collaborative mindset, open to working with various teams across the organization.
• Strong analytical skills and adeptness in generating and interpreting reports to drive decision-making.
• A self-starter attitude, quick learning capability, and proficient computer skills.
• Excellent problem-solving skills, proactive in identifying and addressing issues before they escalate.
• Agility and flexibility in a fast-paced environment, with the ability to multitask and provide quick, innovative solutions.
• Experience with Zendesk or similar platforms is highly regarded.

Key Responsibilities

• Lead and inspire a dedicated team of Payroll Support Specialists, driving them towards excellence in payroll, customer service and operational efficiency.
• Serve as the primary liaison for the team on all matters related to payroll, and inter-departmental collaboration.
• Foster an innovative approach to payroll customer service within the team, encouraging creative problem-solving and exceptional communication across all channels (email, chat, video, Slack, etc.).
• Learn to manage and administer our systems (Zendesk, email chat, etc.)
• Utilize data analytics to understand business needs and client trends.
• Develop and implement a comprehensive training curriculum for new and existing team members, enhancing their skills and knowledge of company processes, payroll systems, and customer service best practices.
• Exhibit excellent organizational skills, taking the initiative to address immediate issues while planning strategically for future team and customer needs.
• Engage directly with clients as needed, providing support and ensuring their satisfaction and loyalty to Remote’s services.
• Encourage a culture of continuous learning and improvement within the team, maintaining flexibility and a positive attitude in the face of challenges.

Practicals

• You'll report to: Senior Global Manager, Payroll Client Services
• Direct reports: 8-10 Payroll Support Specialists
• Team: Payroll - Payroll Client Services
• Location: For this position we welcome everyone to apply, but we will prioritise applications from the following locations as we encourage our teams to diversify
• Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

The base salary range for this full-time position is 35,300 $ to 70,500$.. Our salary ranges are determined by role, level and location, and our job titles may span more than one career level. The actual base pay for the successful candidate in this role is dependent upon many factors such as location, transferable or job-related skills, work experience, relevant training, business needs, and market demands. The base salary range may be subject to change.

Application process

Roughly 1.5 hours across 6 weeks

1. Interview with recruiter
2. Interview with future manager
3. Interview 1 with future team members
4. Interview 2 with future team members
5. Prior employment verification check

Benefits

• work from anywhere
• unlimited personal time off (minimum 4 weeks)
• quarterly company-wide day off for self care
• flexible working hours (we are async)
• 16 weeks paid parental leave
• mental health support services
• stock options
• learning budget
• home office budget & IT equipment
• budget for local in-person social events or co-working spaces

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

How to apply

1. Please fill out the form below and upload your CV with a PDF format.
2. We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.
3. If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.