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Business Operations, Principal


United States
Acentra Health

Job Description

CNSI and Kepro are now Acentra Health! Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra is looking for a Business Operations, Principal to join our growing team.

Job Summary:

The role of the Business Operations, Principal is to serve as an Operations leader and subject matter expert (SME) Medicaid Enterprise Services (MES) Fiscal Agent for Business Operations. This role involves assisting leadership by providing expert business operations knowledge, guidance, and leadership. This role is a member of the Operations team and reports directly to the MES Program Director.

Job Responsibilities:

Business Operations:

· Functions as an individual contributor to provide expert business operations advice and direction to the Operations and Technology teams and across Acentra

· Works on highly complex projects that require expert knowledge across all specialized business operations domains

· Provides expert guidance to enforce the completeness of business operations across the Acentra portfolio and teams

· Identifies areas for process improvement to improve quality and optimize cost

· Monitors the business operations models and updates as necessary to show changes, additions, and alterations

· Ensures that business operations strategies are in line with best practices and makes recommendations for continuous improvement

· Assists in leading the business operations governance and review process, working closely with the Operations leadership

· Works closely with cross-functional technical teams, providing expert guidance and support

· Ensures that the Business Operations team identifies risks and issues, escalates them to senior management, and assists in developing mitigation strategies

· Demonstrates expert knowledge of business operations methodologies, best practices, and procedures; and applies them to projects to ensure that operational objectives are achieved

· Demonstrates in-depth business and technical knowledge of the development of all software applications for implementation

· Develops business case justifications and cost/benefit analyses for operations spending and initiatives, providing support to the budget process as needed

· Discovers and documents the customer’s business scenarios, leveraging expertise to ensure continuous improvement

· Conducts research and remains current with the latest technologies and solutions in support of procurement efforts

· Participates in the proposal process, develops operational content Requests for Proposal (RFP), evaluates solutions, and defines governance

· Provides customer support and leads customer operations solution sessions


Required Qualifications/Experience:

  • Bachelor’s degree or Master’s Degree or equivalent work experience in lieu of Degree
  • 15+ years of business operations experience
  • 10 + years’ Experience in the healthcare operations industry
  • 10+ years’ Experience with Public Sector Healthcare programs
  • Deep knowledge of contract and procurement processes
  • Knowledge of industry trends and competition
  • Domain expertise of Medicare, Medicaid, Workers Compensation, or healthcare verticals
  • Ability to partner with senior management leadership team and cross-functional teams in implementation of major initiatives.
  • Strong understanding of service-level agreements (SLA)

Preferred Qualifications/Experience:

  • Knowledge of healthcare industry trends and regulations.
  • Strong experience is vendor management.
  • Strong understanding of data protection law, such as HIPAA, PHI/PII

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.


Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.


“Based on our compensation program, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.”

Thank You!

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

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EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

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