Business Services Lead
- Location
-
Poland only
IQVIA
Job Description
Who are we?
We are the creators of ClinSpark - the world’s first CDISC ODM certified Phase I eSource and clinical trial automation system. ClinSpark (now known as the IQVIA Clinical eSource Platform) improves the speed, quality, and transparency of clinical research. Our product platform supports a large and growing set of device integrations, enabling data collected from trial subjects, both onsite and remote, to be immediately available for review by study teams and the sponsor.
We’re part of the Connected Devices group within IQVIA – a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward.
We are distributed team, working in a remote capacity. This approach offers all of us a great deal of freedom and flexibility. We value a healthy work-life balance. Family matters to us.
Working in our team can be challenging, it is certainly never boring, but above all, it is incredibly rewarding.
Learn more about our product: IQVIA Clinical eSource Platform
About you
- You find joy in helping your customers (biopharmaceutical, clinical research organizations) who are doing important work.
- Creative thinker who strives to solve The Larger Problem when presented with a specific issue.
- Hungry to learn, self motivated, persistent, and detail oriented.
- Strong technical aptitude and Project Management experience as a key member of a software development team.
- You should love being part of cross-functional teams who build and deliver solutions, while applying your creativity and focus.
- You have experience working directly with technical teams, customers, stakeholder groups, and end users to drive the delivery of key business and project objectives.
About the role
- Will be expected to coordinate efforts between product development and partner teams (including service line leads, project managers, account managers, and support leads) to support the successfully delivery of key business objectives.
- You will help prioritize and coordinate efforts of a cross-functional development team that consists of software developers, quality engineers, and business analysts.
- Must ensure the consistent delivery of change requests delivered through a leading clinical eSource solution within the IQVIA Connected Devices group.
- Validates the project scope, plans and schedules for moderately complex projects; adheres to metrics for project success and begins to suggest appropriate metrics; provides input to and applies standards (e.g. delivery process, roles and responsibilities, operational norms, compliance). Projects will cover areas that include (but not limited to) database migrations, lab integrations, and product enhancements related to data visualization (dashboard/reporting) functionality.
- Identifies risks to program success and escalates to management as necessary.
- Manages project delivery process, scope, and costs of moderately complex projects under broad supervision; drives completion of the project.
- Manages stakeholder relationships; develops and executes communication plan.
- Manages change by identifying impacts of the project, building awareness and support for change within the organization, and contributing to development of training.
- Evaluates project results against success metrics; recommends or implements changes to processes, resources and solutions that improve productivity and end product.
- Consistently delivers established team reporting and guidance metrics.
- This position is fully remote. Candidates in European timezones will be at an advantage.
QUALIFICATIONS
Must Have
- Minimum five (5) years of experience in software and/or product development
- Project management education and experience.
- Advanced knowledge of job area, and broad knowledge of other related job areas, typically obtained through advanced education combined with experience.
- Performs as an established and productive individual contributor that can work independently with minimal supervision.
- Must have experience (and are capable of) facing problems/challenges that are difficult and sometimes complex to navigate.
- Experience and/or knowledge of Agile processes and principles.
- Excellent communication, presentation and leadership skills.
Nice To Have
- Bachelor's Degree Computer Science or Business Administration, a related field, or equivalent experience
- Experience with Atlassian systems (Jira and Confluence)
- Knowledge of business-wide applications (e.g. third party software and internal operational applications, etc.) or IQVIA client facing applications and products
- Knowledge of Phase I-IV clinical trial operations and workflows
- Expertise pertaining to clinical trial management software
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com
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About the job
Feb 20, 2024
Full-time