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Job Description:
Job Summary:
The Collections Analyst will be working in a shared services environment, and will be responsible for research, analysis, and collection of overdue accounts. This position works closely with internal and external business partners to meet the goals and tasks assigned in an ever-changing business environment. This individual is responsible for assisting in the design, implementation and deployment of policies and procedures, as well as streamlining current collection processes. The successful candidate will be customer, creative, and solution oriented, while delivering timely and high-quality results and able to pursue multiple concurrent initiatives. This is a remote position.
Job Responsibilities
- Ensure timely collection of invoices, and routine follow-up of assigned accounts, providing a high level of professionalism in all communications.
- Work in conjunction with sales and client services teams to manage the client accounts and deliver top quality customer service to both internal and external business partners.
- Research contracts, past emails, payments, and other documentation to ensure all knowledge of the client matter is understood prior to beginning collection efforts.
- Research short-payments and unapplied cash and follow through with appropriate measures as required to bring the issue to closure.
- Research and reporting of payment history as requested by client or Epiq personnel.
- Assist in the creation of collections process documentation as needed.
- Provide specialized custom reporting specific to clients on a monthly or ad hoc basis.
- Trend analysis of accounts to understand payment frequency, billing submission status, and overall health of the account.
Qualifications and Skills
- 5+ years’ experience working in a business-to-business collections environment.
- Excellent attention to detail
- Strong problem solving and analysis skills.
- Excellent verbal and written communication skills and interpersonal skills
- Positive attitude and strong customer focus
- Ability to thrive in a fast-paced business environment.
- Demonstrated capability to analyse business processes.
- Independent thinker with high initiative.
- Able to work in stressful situations.
- Ability to manage multiple concurrent activities.
- Advanced skills with Microsoft Excel and Word preferred.
- SAP experience ideal but not required.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
India
