About KnowBe4
KnowBe4, the provider of the world's largest security awareness training and simulated phishing platform, is used by tens of thousands of organizations around the globe. KnowBe4 enables organizations to manage the ongoing problem of social engineering by helping them train employees to make smarter security decisions, every day.
Fortune has ranked us as a best place to work for women, for millennials, and in technology for four years in a row! We have been certified as a "Great Place To Work" in 8 countries, plus we've earned numerous other prestigious awards, including Glassdoor's Best Places To Work.
Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.
Please submit your resume in English.
To learn more about our team and office culture in São Paulo, Brazil, visit the following links.
Careers Page: https://www.knowbe4.com/careers/locations/sao-paulo
Glassdoor: https://www.glassdoor.com/Location/KnowBe4-S%C3%A3o-Paulo-Location-EI_IE969384.0,7_IL[…]M_-C1lsxoZq7Cx8IriVE8MkrzuTmnJzqego77RAWZz9sqGt_55BflwYKpQeg
LinkedIn: https://www.linkedin.com/company/knowbe4/life/brazil/
The Content Specialist is a key contributor in helping sales and customer success managers be aware of KnowBe4’s compliance plus content library. The ideal candidate has strong customer service skills, is a master of the compliance plus content available to our customers and is knowledgeable on the best practices for implementing compliance training programs within the Latin American market. This role will conduct research, develop documentation and support the revenue teams with answering customer questions about compliance content through email, phone, and video calls.
Responsibilities:
- Perform market analysis for compliance content and products related to compliance training to be reported on a quarterly basis to courseware and marketing teams
- Perform reviews of new content each month and updates to recommended training content documentation for US and international clients
- Review and communicate top used and rated modules as well as best practices for implementing large scale learning plans using KnowBe4’s Compliance Plus content
- Make recommendations on policies and procedures
- Review quarterly customer feedback with regard to topics and quality of content from users including requests for new topics and communicates this back to the publishers to help inform roadmaps
- Provide training and guidance to KnowBe4 staff/contractors who produce content in other languages and/or are localizing content
- Think globally and stay attune with compliance law updates, and cultural expectations of content globally as well as translations available for customers
- Contribute to continual improvement of our processes, quality and efficiency as we grow
- Provide direction and recommendations for internal compliance training initiatives
- Review marketing materials and provide direction and recommendations for content and copy
- Consult on processes and procedures related to maintenance of compliance content to help ensure it is up-to-date with current law
Requirements:
- Bachelor's degree in Organizational Development, Law/Paralegal, or related field/experience
- Excellent communication skills - both written and verbal and visual
- Experience with compliance training a plus
- Experience working in a compliance department a plus
- Experience with development and updating documentation
- Experience advising clients on learning plans
- Experience with translations a plus
- Experience with project management software
- Experience with Gmail and Google Docs
- Experience with MS Office (Word and Excel)
- Experience with web browsers (Chrome, Internet Explorer, etc.)
- Strong verbal and written communications
- Fluent in Spanish and English
- Excellent time management and organization skills
- Strong active listening skills
- Excellent customer service and needs analysis skills
Our Fantastic Benefits
We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, certification completion bonuses, and a relaxed dress code - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visit www.knowbe4.com/careers/benefits.Note: An applicant assessment and background check may be part of your hiring procedure.
Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.
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