This is a remote position.
Job Highlights:
- Contract type: Independent Contractor
- 40 hours per week
- Permanent work from home
- Monday to Friday
- 8AM to 4PM
- With 30 minutes paid break per day
Client Timezone: QLD
Client Overview
Join a thriving, innovative printing company that’s been revolutionizing the industry for over a decade. With a strong focus on customer satisfaction and cutting-edge e-commerce solutions, this award-winning business has experienced remarkable growth. They’re known for their lightning-fast turnaround times, including same-day printing and dispatch options, setting new standards in the printing world.
Job Description
As a Customer Care Support, you’ll be at the forefront of maintaining our client’s stellar reputation for 5-star service. You’ll handle a diverse range of customer interactions via phone and email, navigating a state-of-the-art e-commerce platform to manage everything from order modifications to status updates. This role offers an exciting opportunity to be part of a company that values innovation and customer satisfaction above all else. You’ll work closely with a dynamic team spread across multiple locations, contributing to the continuous improvement of customer service processes.
Responsibilities
- Professionally manage inbound customer calls, addressing inquiries about order status, modifications, and printing services
- Respond promptly to customer emails, ensuring all queries are handled accurately and efficiently
- Assist with quoting processes for custom printing orders, showcasing our range of services
- Navigate our advanced ordering and quoting systems to process customer requests swiftly
- Collaborate with in-house teams to resolve complex issues and ensure smooth order fulfillment
- Stay up-to-date with our latest printing services, turnaround times, and special offers
- Contribute ideas to maintain and improve our high customer satisfaction ratings
- Participate in team video calls to enhance collaboration and feel integrated with the broader company
Requirements
- 3+ years of proven customer support experience is required for this role
- Excellent English communication skills, both verbal and written
- Previous customer service experience, preferably in e-commerce or printing
- Ability to navigate multiple software systems efficiently and tools
- Strong problem-solving skills and meticulous attention to detail
- Comfortable in a fast-paced environment with high call and email volumes
- Proficiency with communication platforms like Slack and Zoom
- Reliable internet connection and a quiet home office space
Benefits
Independent Contractor Perks:- HMO Coverage on Eligible Locations
- Permanent Work from Home
- Immediate Hiring
- Steady Freelance Job
Please note that since this is a permanent work-from-home position and an “Independent Contractor” arrangement, the candidates must have their own computer and internet connection. They will handle their own benefits and taxes. The professional fees are on hourly rates and the rate depends on your performance in the application process.
ZR_18657_JOB
Australia
