Customer Care Specialist - Client: Home Services Company
Department: Boutique Client
Employment Type: Freelance
Location: LatAm - Mexico
Reporting To: Client via Magic
Compensation: $5.00 / hour
Description
About the ClientOur client is an established handyman service company in Texas, serving Round Rock, Hutto, Cedar Park, Leander, and Georgetown areas. Known for their exceptional customer service and comprehensive home improvement solutions, they prioritize creating positive experiences for every customer through personalized attention and quality workmanship.Why this role exists
We're seeking a Customer Care Specialist who embodies exceptional service with genuine care for customers' needs. This role is essential for providing attentive customer support, managing departmental schedules efficiently, and ensuring seamless communication between clients and our field service team. The ideal candidate will combine professional competence with a natural dedication to customer satisfaction.
The Impact you’ll make
Customer Service- Handle incoming customer calls and inquiries
- Provide caring and attentive customer support
- Address customer needs promptly
- Maintain professional communication
- Follow up with customers as needed
- Coordinate department calendars
- Manage service appointments
- Arrange team meetings
- Coordinate with field technicians
- Maintain organized scheduling system
- Process customer information accurately
- Maintain organized documentation
- Handle general administrative tasks
- Support daily operations
- Ensure smooth workflow
- Maintain clear customer correspondence
- Coordinate between team members
- Provide timely updates
- Document all interactions
- Ensure accurate information flow
Skills, Knowledge and Expertise
Required:- 2+ years of customer service or call center experience
- Experience with schedule/calendar management
- Proven track record of handling customer inquiries
- Background in service coordination
- Administrative support experience
- MS Office and Google Workspace proficiency
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
- Natural ability to connect with customers
- Professional phone communication
- Strong organizational skills
- Reliable and consistent work ethic
- Detail-oriented approach
- Ability to work independently
- Clear written and verbal communication
- Multi-tasking capabilities
- You prioritize customer satisfaction
- You maintain composure in busy environments
- You're naturally organized and detail-oriented
- You enjoy helping people
- You take pride in your work
- You communicate clearly and professionally
- You're comfortable with administrative tasks
- You're reliable and consistent
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
- Monday, Wednesday, and Friday from 1 PM to 7 PM CST (Central Standard Time)
- 20 hours per week
- $5 per hour
- No benefits package included
Mexico
