Job Overview:
We are looking for a friendly, professional, and enthusiastic Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing excellent service to our customers by addressing inquiries, resolving complaints, and ensuring that customers have a positive experience with our company. This role can be performed full-time or part-time, depending on the candidate's availability and needs.
Key Responsibilities:
Respond to Customer Inquiries: Handle inbound customer calls, emails, and chats regarding product information, order status, technical support, or general inquiries.
Resolve Complaints: Address customer concerns or complaints promptly, and work to find effective solutions to ensure customer satisfaction.
Process Orders and Returns: Assist with processing customer orders, returns, and exchanges while ensuring that all relevant information is captured accurately.
Provide Product Knowledge: Maintain an in-depth knowledge of our products/services and use this knowledge to assist customers effectively.
Update Customer Records: Accurately update and maintain customer records in the CRM system, ensuring all interactions are logged and tracked.
Follow-up: Perform follow-up communications with customers to ensure issues are resolved, and their needs are met.
Maintain Positive Attitude: Demonstrate excellent communication skills, patience, and a positive attitude in every customer interaction.
Qualifications:
High school diploma or equivalent (required); Associate’s or Bachelor’s degree (preferred).
Previous customer service experience is a plus, but not required.
Strong communication skills, both written and verbal.
Ability to stay calm and effective in stressful situations.
Familiarity with customer service software and CRM tools is a plus.
Ability to work independently or as part of a team.
A positive, empathetic, and professional attitude.
Availability to work flexible hours, including evenings and weekends (for part-time positions).
Preferred Skills:
Bilingual (English/Spanish or other languages) is a plus.
Knowledge of specific industry products or services (if applicable).
Working Hours:
Full-Time: [Insert Hours, e.g., Monday to Friday, 9 AM – 5 PM]
Part-Time: [Insert hours, e.g., evenings, weekends, or flexible shifts]
Benefits (for Full-Time employees):
Competitive salary and performance-based incentives.
Health, dental, and vision insurance.
Paid time off and holidays.
401(k) retirement plan.
Ongoing training and career development opportunities.
United States
