Customer Support - Healthcare Insurance Claims

This is a remote position.

Schedule:

• 20 hours per week
  
• Monday - Friday, 1pm - 5pm Central timezone (3:00 AM to 7:00 AM Manila time)
  

Client Timezone: Roseville, MN

Join a trailblazing healthcare tech startup revolutionizing the insurance claims process. Our innovative platform streamlines claim submissions, empowering healthcare providers and insurers to work more efficiently. We’re on a mission to simplify healthcare administration, making a tangible impact on both providers and patients alike.

As our Customer Support, you’ll be the vital link between our cutting-edge technology and our valued clients. You’ll guide users through our intuitive portal, troubleshoot claim submission issues, and ensure smooth operations for healthcare providers. This role offers a unique blend of technical know-how and exceptional customer service, allowing you to develop expertise in healthcare administration while making a real difference in people’s lives. You’ll be at the forefront of healthcare innovation, helping to shape the future of medical claims processing.

• Answer incoming calls, providing expert guidance on portal navigation and claim submissions
  
• Troubleshoot and resolve issues related to employee information and claim creation
  
• Create and escalate tickets for complex technical issues, collaborating with our development team
  
• Manage client communications via email, ensuring timely follow-ups and resolutions
  
• Perform essential administrative tasks during quieter periods, contributing to overall operational efficiency
  
• Assist clients with documentation queries, explaining processes clearly and concisely
  
• Maintain strict HIPAA compliance, safeguarding sensitive medical and insurance information
  

• Excellent verbal and written communication skills in English
  
• Basic understanding of healthcare or insurance terminology, with a willingness to learn and grow
  
• Ability to explain technical concepts in simple, easy-to-understand terms
  
• Proficiency in customer support software and ticketing systems
  
• Strong problem-solving skills and meticulous attention to detail
  
• Comfortable handling customer support calls with additional email correspondence
  
• Ability to work in a HIPAA-compliant environment, maintaining strict data privacy standards
  

• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job