Customer Support Representative

Customer Support Representative

Remote - South Africa

Salary Range: R10 000 - R25 000 p/m

About Us:

The Rapid Pioneers Group has a portfolio of over 30+ companies in the consumer and B2B technology space employing over 11,000 employees in its holding. We’re building a community of talent with a focus on marketing and creatives. We’re partnering with fast-growing European start-ups giving opportunities to talented Content Marketers to be part of shaping the world of consumer products through their creative work.

The Role:

We are seeking dedicated Customer Support Representatives to join our team, providing exceptional service via chat and email to our customers. This role is available in both full-time (40 hours per week) and part-time (20 hours per week) capacities, ideally combining to achieve 1.5 full-time equivalents (FTEs). The position requires proficiency in written English, experience in customer service, and the ability to work within South African working hours, with a slight shift to accommodate overlap with Eastern Standard Time (EST).

Responsibilities:

• Respond promptly and professionally to customer inquiries via chat and email.

• Assist customers with product information, troubleshooting, and issue resolution.

• Maintain accurate records of customer interactions and transactions.

• Collaborate with team members to identify and implement process improvements.

• Uphold company policies and procedures while delivering excellent service.

Requirements:

• Excellent written communication skills in English.

• Previous experience in customer service or a related field is preferred.

• Ability to work effectively within a team.

• Strong problem-solving skills and attention to detail.

• Familiarity with CRM systems and customer support software is a plus.

• Flexibility to work within standard South African hours, with a shift to start and end times that align with EST (11:00 AM to 7:00 PM SAST).

If you are a motivated individual with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this position. Please submit your resume and a cover letter outlining your qualifications and availability. We look forward to hearing from you!