Director, Credit Risk Operations

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

The Director of Credit Risk Operations will play a pivotal role in overseeing and optimizing the operational aspects of Marqeta’s credit programs. This individual will be responsible for developing and executing strategies to ensure the efficient and effective delivery of credit solutions to our customers. The successful candidate will have a strong background in credit operations, process optimization, and team leadership within the fintech or financial services industry.

We work Flexible First. This role can be performed remotely anywhere within the United States. We’d love for you to join us!

What You'll Do

• Operational Strategy: Develop and implement a comprehensive operational strategy for our credit programs, aligned with company goals and objectives.
• Process Optimization: Identify opportunities to streamline and improve credit program operations while mitigating risk.
• Portfolio Analysis: Analyze credit performance metrics, trends, and key risk indicators to identify areas of opportunity and concern.
• Quality Assurance: Establish and enforce quality assurance standards and procedures to ensure accuracy, consistency, and compliance throughout the credit lifecycle.
• Risk Management: Collaborate with risk management and compliance teams to mitigate operational risks and ensure adherence to regulatory requirements and industry best practices.
• Product Development: Support the Credit Product and Technology teams by identifying elements and/or issues during product development that require oversight.
• Risk Monitoring and Reporting: Implement robust monitoring processes to track credit exposures, delinquencies, and portfolio quality, and prepare regular reports for senior management and regulatory authorities.
• Regulatory Compliance: Ensure compliance with relevant laws, regulations, and industry standards governing credit risk management and consumer lending practices.
• Performance Monitoring and Reporting: Implement robust monitoring and reporting mechanisms to track key performance indicators (KPIs), operational metrics, and service level agreements (SLAs). Provide regular updates to senior management on operational performance and initiatives.
• Vendor Management: Manage relationships with third-party vendors, service providers, and partners involved in credit program operations. Ensure alignment with contractual agreements, performance standards, and service level expectations.
• Team Leadership and Development: Recruit, develop, and lead a high-performing team of credit operations professionals. Foster a culture of excellence, collaboration, and continuous improvement. Provide coaching, mentorship, and professional development opportunities to team members.

What We're Looking For

• Bachelor's degree in Finance, Economics, Business Administration, or related field; advanced degree (e.g., MBA, MS Finance) preferred.
• 8+ years of experience in credit risk management, preferably in the financial services or fintech industry, with a track record of progressive leadership and achievement.
• Deep expertise in credit risk principles, methodologies, and regulatory requirements, with a focus on consumer lending and underwriting practices.
• Strong analytical skills and proficiency in statistical modeling, data analysis, and risk assessment techniques.
• Excellent communication, presentation, and interpersonal skills, with the ability to influence and collaborate effectively across diverse stakeholder groups.
• Proven track record of effectively managing teams and fostering a culture of operational excellence.
• Sound judgment, strategic thinking, and the ability to make informed decisions in a fast-paced, dynamic environment.
• Ability to work independently in a remote environment.

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $153,150 - $204,200
• Premium: $172,350 - $229,800
• Premium Plus: $191,475 - $255,300

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.