Product Operations Senior Manager

Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

The Product Operations Senior Manager is a newly created role focused on improving the Credit’s team ability to strategically execute against their product roadmap. This role will help accelerate delivery of key cross functional products by creating the structure needed to ensure that timelines and dependencies are identified in advance. Additionally, this role will establish, maintain and improve the Product Development Lifecycle for the Credit Organization. This is an exciting role focused on one of Marqeta’s high growth product suites. This role will have the opportunity to build new processes and improve existing ones while working closely with some of the most innovative leaders in the Credit space.

We work Flexible First. This role can be performed remotely anywhere within the United States. We’d love for you to join us!

What You’ll Do

• Establish and drive the product development lifecycle reporting and standards for the Credit Product team. This includes delivering operational playbooks that enable us to launch offerings more efficiently in the future.
• Lead key strategic product initiatives from an operations/program perspective including setting up workstreams, deadlines, owners and communications within ProdTech and across Marqeta.
• Identity and drive process improvements for the Credit team to enable them to deliver value faster
• Develop and maintain engineering capacity plans in partnership with Product and Engineering managers. Leverage metrics to improve transparency, overall team performance and efficiency around key cross-org programs.
• Partner with senior Credit leadership to develop both annual and long range plans and the underlying execution project plans to drive the business unit forward.
• Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting as needed (to all stakeholders, team members, and interested parties)
• Own and drive new vendor management contracts for Credit Products.
• Partner with both product management and delivery teams on customer enablement and best practices.
• Collaborate with our Legal and Compliance teams to ensure accurate and efficient Credit Product Approvals and Submission

What We’re Looking For

• BA/BS degree with 8+ years of product operations, program management, operations, or business consulting that worked closely with product and engineering teams as well as directly with customers.
• 2+ years of payments or compliance experience - working in the financial services industry or leading/managing programs
• 5+ years of leading cross functional programs and leadership experience
• Strong facilitation skills - experience leveraging virtual collaboration tools to document brainstorming, project plans and decisions.
• Experience building and maintaining a Product Development Life Cycle for a product management team
• Excellent analytical and problem solving skills with a history of hands-on, detail orientation.
• Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.
• Outstanding organizational, communication, and relationship building skills conducive to driving consensus
• Ability to master financial subjects and technologies relevant to the program.

Nice-To-Haves

Master of Business Administration

• Experience working with commercial or consumer credit programs
• PROSCI Change Management certification
• Certification with Six Sigma Methodologies or other process improvement certifications

Your Manager

• Tabitha Press

Typical Process

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 5, 45 min - 1hr video calls
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

• National: A baseline tier that applies to most of the geographic territory of the United States.
• Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
• Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.

Visit this page or consult with a Recruiter to determine which tier would be applicable to you.

When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:

• National: $124,650 - $166,200
• Premium: $140,250 - $187,000
• Premium Plus: $155,850- $207,800

We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.

Along with monetary compensation, Marqeta offers

• Multiple health insurance options
• Flexible time off – take what you need
• Retirement savings program with company contribution and after tax contributions
• Equity in a publicly-traded company and an Employee Stock Purchase Program
• Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
• Free therapy sessions, financial and professional coaching, and legal advice
• Monthly stipend to support our remote work model
• Annual “development dollars” to support our people growth and development

Equal Employment Opportunity, Accommodations and Privacy

Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.

Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.