Description
This full-time role demands excellent written and verbal communication skills, along with exceptional organizational and time management abilities. The Health & Welfare (HW) Project Manager will oversee and manage HW administration tasks related to system implementations and special client projects within the Employee Benefits and Consulting Practice (EBAC).
Reporting to the HW Implementation Manager, the HW Project Manager will be a key resource supporting project management and implementation configuration across the HW Administration line of business. They will work closely with technology team members to ensure the HW tech needs are understood and prioritized appropriately. Their primary goal will be to guide the direction of technology needs and internal process improvements to optimize the functions within the business unit while enhancing our services and tools for current clients and to attract new ones. They will drive technology development to grow the business, meet regulatory requirements and increase internal efficiencies. Once implemented, the candidate will ensure the business unit understands the technology enhancements and how to use it to improve processes and gain efficiencies.
Who We Are
Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation.
Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERG’s) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (https://www.milliman.com/en/social-impact) to learn more about Milliman’s commitments to our people, diversity and inclusion, social impact and sustainability.
Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
What You Will Do
- Coordinate work for new HW Implementation projects for all aspects of the implementation project from sales support to the transition to the ongoing client team; includes project management and coordination of existing client support and changes.
- Coordinate with the ongoing administration team to assist in creating system development requirements, scheduling and prioritize incoming work, and ensure on-time delivery based on customer expectations for current and future client needs.
- Act as the liaison from the HW administration team to oversee all interactions with the HW technology team. Including requirements, priority, issue triage, and complex ad hoc analysis.
- Assist in the development and review of plan specifications, system setup and process coordination for new Health and Welfare administration systems configuration based on existing plan documents, summary plan descriptions, and best practices.
- Support overall work management and project management tasks associated with client technology support and development.
- Review, apply, and document all HW administration implementation policy and procedure, as appropriate.
- Serve as a client facing subject matter expert on system capabilities and change management.
- Provide oversight on the HW administration process, adherence to procedures, and plan provisions to ensure that the team is maintaining client commitments.
- Manage escalations from customers and internal groups to ensure timely and quality resolutions to their issues and concerns.
- Work with HW technology team to review, maintain, and improve system change management procedures, defining best practices.
- Identify, analyze, and assist in executing process improvements.
- Interface with plan sponsor representatives concerning implementation and ongoing administration changes.
Who We Are Looking For
Required Experience and Skills
- 5+ of health and Welfare benefit administration and implementation project management experience.
- Knowledge of all regulatory facets of health and welfare plan administration such as cafeteria plan rules, Affordable Care Act, and other health and welfare regulatory issues involving ERISA and IRS Rulings.
- Must possess strong organizational skills and have the ability to effectively manage and track multiple tasks, issues and projects at one time.
- Must possess the ability to effectively manage project scope and client expectations, while providing a high level of customer service and satisfaction.
- Must possess the ability to accomplish tasks through others, in an environment with no reporting relationship.
- Must possess a solid understanding of the Health and Welfare outsourcing market and products.
- Knowledge of technical development projects is a plus.
- Great collaboration skills and the proven ability to drive and measure continuous improvement.
- Candidates must be self-motivated, and be willing to work in a fast-paced, high-pressure, changing business environment.
- Proficient in the use of Microsoft Windows, Office (Word and Excel) and Project.
Preferred Qualifications
- Experience with Microsoft Access and/or SQL Server a plus.
Personal Qualifications
- Works well within a team environment and takes ownership of personal work product.
- Proficiency in the use of computers and other general office equipment.
- Proficiency in Microsoft Office Suite.
- Attention to detail.
- Excellent problem-solving skills.
- Strong communication skills (both written and verbal).
- Able to productively respond to change.
- Excellent organization and time management skills.
Location
This role is based out of the Milliman office in Dallas, TX, but candidates hired into this role may work remotely anywhere in the US.
Compensation
The salary range for this role is $79,000 - $161,000, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.
Benefits
At Milliman, we focus on creating an environment that recognizes – and meets – the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility:
A 401(k) plan with matching program, and profit-sharing contribution
Employee Assistance Program (EAP)
A discretionary bonus program
Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked
Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period
Commuter Program, which allows you to use pre-tax dollars to pay for your parking or public transit expenses to get to and from work. You may utilize this benefit any time throughout the year and funds will be available the first of the month following your first contribution.
A minimum of 8 paid holidays
Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage
Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs
Equal Opportunity
All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
The expected application deadline for this job is November 30, 2024.
United States
