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Implementation Specialist

March Networks logo

Location
United States
March Networks

Job Description

At March Networks, our goal is to create a positive working environment where all of our employees can thrive. When you join our team, you will enjoy flexibility and support for a healthy work-life balance, as well as the professional development opportunities needed to advance your career. You will be part of a growing global technology company that encourages teamwork and innovation, and where friendships are forged with colleagues all over the world. At March Networks, we value your hard work, creativity and your passionate desire to deliver only the best to our customers, partners and each other.

We are looking for an Implementation Specialist to support the Professional Services team at March Networks.

Duties and Responsibilities

  • Meeting with clients to conduct End User Survey and collecting information required to configure March Networks software and services
  • Creating a project plan for each client, detailing the tasks that need to be completed for the timely installation of customized software systems
  • Communicating with clients throughout the software customization process to obtain feedback and approval
  • Installing customized software systems and all necessary components.
  • Customizing software systems and services based on clients’ individual needs and specifications
  • Creating a specialized document for each client, detailing all customizations made.
  • Coordinating with Client Success team to onboard and consult clients on how to use March Networks software and services to maximize their ROI
  • Collaborating with CSPs and Managed Services team to ensure all hardware, software and services purchased are activated and configured to client’s standards
  • Ensuring that the project team (CSP, End User, Managed Services and Client Success) is aware of key deliverables and project milestones.
  • Providing cost and time estimates to clients who require additional customizations to be done.
  • Transitioning client to Client Success team post implementation process

Qualifications

  • Bachelor's degree in business, computer science, engineering, computer information science, information technology, or equivalent work experience
  • Experience working with enterprise-level retail and banking clients
  • Experience implementing software and services in a B2B SaaS environment
  • Proficiency in all Microsoft Office applications
  • The ability to project manage and multitask effectively
  • The ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Excellent organizational and time management skills
  • Exceptional communication and customer service skills

· Detail-oriented

Assets

  • Experience with digital video recorders and CCTV surveillance technologies
  • Proficient with SQL server DB, Swagger and Salesforce

To Apply:

Please click on the link https://apply.workable.com/march-networks/j/5DA0FDB4E0/apply/ to submit your application.

Advice from our career coach

As an Implementation Specialist at March Networks, you will be responsible for meeting with clients, creating project plans, customizing software systems, and ensuring client satisfaction throughout the process. Successful applicants should have experience working with enterprise-level clients, implementing software in a B2B SaaS environment, and be proficient in Microsoft Office applications.

  • Demonstrate experience with enterprise-level clients in retail and banking industries.
  • Showcase proficiency in implementing software in a B2B SaaS environment.
  • Highlight your ability to project manage and multitask effectively.
  • Emphasize your strong analytical and problem-solving skills.
  • Showcase exceptional communication and customer service skills.
  • Detail any experience with digital video recorders, CCTV surveillance technologies, SQL server DB, Swagger, and Salesforce as assets.
  • Submit your application through the provided link: Apply Here

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About the job

Jun 11, 2024

Full-time

  1. US United States
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