This is a remote position.
Schedule:- Total hours: 20 hours per week or 4 hours per day
- Monday - Friday
- 8:00 AM - 12:00 PM Greenville time
Company/client overview:
Join a thriving private educational institution that’s shaping young minds through innovative programs. This esteemed academy offers a comprehensive educational journey, from infant care to middle school, including a preparatory preschool and an expanding after-school program. With a commitment to excellence and a nurturing environment, this institution stands at the forefront of private education.
Job Overview:
We’re looking for a dedicated IT Support Specialist to assist with migrating data to Microsoft 365 and provide end-user training and support on key applications like Outlook, Teams, OneDrive, and SharePoint. You’ll also offer first-level technical support for hardware, software, and network issues, troubleshoot devices, manage user accounts, and help with basic IT security tasks. If you're passionate about technology and enjoy helping others, we’d love to have you on our team!
Responsibilities:
Migration Support:
- Assist with migrating data (emails, files, etc.) to Microsoft 365.
- Provide end-user training and support on Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Troubleshoot Microsoft 365-related issues and escalate complex problems when needed
- Offer first-level technical support for hardware, software, and network issues.
- Troubleshoot and resolve problems with desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain software applications.
- Manage user accounts and access permissions.
- Assist with network maintenance and troubleshooting.
- Document support activities in a ticketing system.
- Maintain an inventory of IT assets and software.
- Perform basic IT security tasks, such as password resets and virus scans.
Requirements
- Strong knowledge of Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
- Previous experience providing technical support in a professional environment.
- Familiarity with troubleshooting hardware, software, and network issues.
- Knowledge of IT security best practices, including password management and virus protection.
- Experience with system maintenance, including installing, configuring, and updating software.
- Strong problem-solving skills and ability to escalate issues when necessary.
- Excellent communication skills and ability to work effectively with end users.
- Familiarity with ticketing systems and inventory management.
Job Highlights:
Permanent work-from-home
Immediate hiring
Steady freelance job
United States
