Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card-issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real-time. Marqeta is powering the most well-known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc.). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
The GTM team comprises four critical functions: Revenue, Strategy Operations, Customer Solutions Delivery, and Partnerships. We are a group chalked full of subject matter experts, and we function as a vital enablement layer for Marqeta’s tech teams to build best-in-class card payment solutions and money movement functionality in a compliant, scalable manner. In sum, this team spans horizontally across Marqeta and is vital to both the company’s, as well as our customers, long-term success.
As a Senior Onboarding Project Manager, you will report to The Senior Manager of Customer Onboarding for our Enterprise and Key Account Segment. This visible position will require the successful candidate to be a seasoned Project Management professional who can educate, motivate, and launch our customers on the Marqeta platform. You’ll be expected to partner with cross-functional teams outside of our immediate organization in delivering solutions for our customers. This candidate should be able to see around corners, drive stakeholders with milestones, and communicate clearly across the business. This candidate will be the voice and advocate of the customer while delivering solutions that best meet our customer’s requirements. They will make an effort to understand the central problem the customer is trying to solve and view the project deliverables through that lens. This role has a large variety of types of solutions they are responsible for, each with potential customizations. As a critical piece of Marqeta’s and the Customer’s success, this role should be laser-focused on delivering the statement of work for the customer while protecting both the customer and the business. This candidate needs to be able to balance communication channels with all levels of both Marqeta and our customer’s business.
We work Flexible First. This role can be performed remotely within the United States or from our Oakland, CA headquarters. We’d love for you to join us!
What You’ll Do
- Work with our customers, payment networks, banks, vendors, and multiple cross-functional teams to ensure our customers’ programs are delivered with accuracy and quality in-tact.
- Act as the primary point of contact for customers in the Implementation process with the ability to build relationships, learning how our tools are integrated into what they do to delight their customers.
- Use predictable and proven project management tools and methodologies to ensure our customers' projects are delivered on time and to an exceptional standard.
- Develop deep relationships within Marqeta to ensure we’re doing all we can to get our customers where they need to be quickly, predictably, and reliably.
- Communicate often and openly. You’ll be comfortable in a regulated and technical environment. Partner with revenue leads on customer needs and advocating for what is best for them and for Marqeta.
What We’re Looking For
- Typically requires a minimum of 5 years of related experience with a Bachelor’s degree; or 3 years and a Master’s degree; or equivalent experience and PMI certification.
- Flexibility with schedule given working for a US company based in California (though will work to respect time zones.)
- Significant track-record in customer-facing project delivery/management roles.
- Great organizational skills. Proven ability to prioritize, manage, and deliver multiple, complex projects on time.
- At home and at ease with technology, product, legal, B2B technology applications and how technology platforms serve customer businesses.
- Superior communication skills (interpersonal, verbal, presentation written, email).
- Positive attitude, work ethic and high integrity, a team player, who is adaptable, resourceful, and self-starter who is able to work independently
- Comfort in the ambiguity of changing priorities and flexibility to new ideas within a fast-paced environment.
- Exercises judgment within defined procedures and practices to determine appropriate action.
Nice-To-Haves
- Background in payments or financial services
- Experience with implementation projects for enterprise clients
- Experience with Smartsheets, Jira, Salesforce and other collaboration tools
- Experience supporting Revenue-facing teams in a POD sales structure
Your Manager
- Melissa Stoller, Sr. Manager, Onboarding
Recruiter For This Role
- Katie Bamba
Typical Process
- Application submission
- Recruiter phone call
- Hiring manager video call
- Virtual “Onsite” consisting of 4-5, 45 min calls
- Offer!
Compensation and Benefits
Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:
- National: A baseline tier that applies to most of the geographic territory of the United States.
- Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
- Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and New York City.
Visit this page or consult with a Recruiter to determine which tier would be applicable to you.
When determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire base salary range for this position is:
- National: $101,625 - $135,500
- Premium: $114,375 - $152,500
- Premium Plus: $127,050 - $169,400
We also believe in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual performance and the success of the entire company.
Along with monetary compensation, Marqeta offers
- Multiple health insurance options
- Flexible time off – take what you need
- Retirement savings program with company contribution
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and professional coaching, and legal advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people growth and development
Equal Employment Opportunity, Accommodations and Privacy
Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants regardless of race, ancestry, national origin, color, Indigenous, citizenship, religion/creed, sex, sexual orientation, gender identity, gender expression marital status, family status, disability, veteran status, criminal histories consistent with legal requirements, or any other characteristic protected by applicable law.
Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.
If you require reasonable accommodation for the application process and beyond (including due to a disability), please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.
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