Patient Care Navigator (US Healthcare Company)

Work Arrangement: Fully remote, overlapping PST working hours

Job Type: Full-time

Work Schedule: 40 hours per week, Monday to Friday, 8:00AM - 5:00PM/ 9:00AM - 6:00PM PST

Locations: Remote, open to candidates based in the Philippines

About Pearl Talent:

Pearl works with the top 1% of candidates from around the world and connects them with the best startups in the US and EU. Our clients have raised over $5B in aggregate and are backed by companies like OpenAI, a16z, and Founders Fund. They’re looking for the sharpest, hungriest candidates who they can consistently promote and work with over many years. Candidates we’ve hired have been flown out to the US and EU to work with their clients, and even promoted to roles that match folks onshore in the US.

Why Work with Us?

We mean what we say that we’re building a different recruiting company here. We only work with exceptional founders from the US and EU who care about the long-term success of their team members. We also provide you with attainable 3, 6, 9, 12 month, and beyond retention bonuses in addition to community oriented opportunities like an annual retreat.

About the Company:

The company is dedicated to providing advanced, personalized care for individuals suffering from chronic headaches and migraines. Their mission is to deliver compassionate and specialized treatment, ensuring every patient receives the highest level of attention and support on their journey to recovery. With a holistic and patient-centered approach, they aim to improve the quality of life for those struggling with debilitating headaches. Moreover, the team is built on empathy, expertise, and a commitment to making a lasting difference in the lives of our patients.

Role Overview:

The Patient Care Navigator will be the main point of contact for patients, guiding them through their treatment journey and ensuring seamless, compassionate support. This role requires a deep understanding of patient needs, efficient management of appointments and follow-ups, and a proactive approach to improving patient experiences.

Key Responsibilities:

1. Patient Intake and Onboarding

• Conduct initial intake assessments to gather essential health information, symptoms, and patient concerns.
• Guide new patients through onboarding, explaining treatment options and addressing preliminary questions.
• Coordinate with physicians to ensure accurate documentation and communication of patient information.

2. Patient Care and Support

• Manage and schedule appointments, minimizing wait times and optimizing provider schedules.
• Follow up with patients post-appointment to ensure treatment adherence and address additional needs.
• Provide resources, educational materials, and support, addressing inquiries and referring complex cases as needed.

3. Coordination and Quality Improvement

• Collaborate with medical and administrative teams for accurate patient records and efficient clinic operations.
• Assist with insurance and billing inquiries, including prior authorizations and claims support.
• Gather patient feedback to enhance the patient experience, focusing on communication, wait times, and satisfaction.

Requirements

• At least 2-3 years of experience in a patient navigation, healthcare coordination, or medical assistant role.

• Strong empathy and communication skills, with the ability to support patients compassionately.
• Background in healthcare or patient advocacy, with a solid understanding of medical terminology and patient care processes.
• Experience with scheduling software and medical record systems; familiarity with HIPAA compliance.
• Proficiency in time management and multitasking, especially under high patient volume.
• Ability to handle rapidly evolving processes / comfortable with ambiguity.

Benefits

Compensation Package:

• Remote Work: Fully remote—work from anywhere
• Work Schedule: Monday to Friday, 8:00AM - 5:00PM/ 9:00AM - 6:00PM PST
• Generous PTO: Ample paid time off to rest and recharge
• Health Coverage: HMO coverage after 3 months for full-time employees
• Direct Mentorship: Grow through guidance from international industry experts
• Learning Development: Ongoing access to resources for professional growth
• Global Networking: Work and connect with professionals around the world
• Work-Life Balance: Flexible hours that support a healthy work-life balance

Our Recruitment Process:

1. Application
2. Screening
3. Skills Assessment
4. Top-grading interview
5. Client Interview
6. Job Offer
7. Client Onboarding

Ready to Join Us?

If this role aligns with your skills and career goals, we’d love to hear from you. Apply now to take the next step in your journey with Pearl.