Iterable is the top-rated AI-powered customer engagement platform that helps organizations like Redfin, Priceline, Calm, and Box to activate customers with joyful interactions at scale. With Iterable, organizations drive high growth with individualized, harmonized and dynamic communications that engage customers throughout the entire lifecycle at the right time. Iterable’s data engine, ease of use, and flexible and open architecture makes it the best platform to close the data activation gap by bringing together customer data, ability to design the experiences, deliver them and optimize them. All in one platform. We’ve surpassed $150M in ARR and have raised more than $230M from top-tier investors like Index Ventures, Viking, and CRV. Nearly 1200 companies from over 50 countries around the world rely on us to captivate their many millions of users.
Iterable helps brands unlock growth in the digital era by enabling joyful customer experiences with individualized communications based real-time behavioral data, harmonized cross-channel communications based on customer lifecycle, and dynamic always-on journeys that adapt to customer signals. Our powerful customer communication platform helps marketers manage end-to-end customer engagement programs with enterprise-grade security, compliance and controls for their customers.
Iterable’s momentum grows daily and there has never been a more exciting time to join the team! We’ve been recognized as one of the Best Places to Work - SF for the past five years, recognized as one of Inc’s Best Workplaces and Fastest Growing Companies, and we were recognized on Forbes’ list of America’s Best Startup Employers in 2022. Notably, Iterable has also been listed on Wealthfront’s Career Launching Companies List and has held a top 10 ranking on the Top 25 Companies Where Women Want to Work.
We have a global presence with offices in San Francisco, New York, Denver, and London, and recently expanded our operations to Australia and New Zealand. Iterable’s reach extends worldwide, and we have remote employees across the globe. As we scale, we continue to live by our core four, founding values - Trust, Growth Mindset, Balance, and Humility. To understand the Iterable story, and learn more about our mission, explore our Culture and About Us page.
How you will make a difference:
The core purpose of the Professional Services Engagement Manager is to partner with CSMs, Sales, Professional Services, and our partners to sell and scope service engagements for our strategic clients, generating incremental services revenue for the Professional Services organization.
- This role is essential to the growth of our Services business and plays an essential role in growing our practice.
- The service engagements you prescribe will provide value to our clients, making their lives easier and their end customers happier.
- Your work will result in broader and deeper adoption of our products and services by our clients.
- You will directly drive revenue acquisition, expansion, and retention in our most strategic segments by demonstrating to our prospects, clients, and fellow Iterators that we are a solutions company that brings a whole product to market, including our platform, apps, services, and partner ecosystem.
- You will partner with our Service Line leaders and our GTM Manager to shape impactful service solutions for clients.
- You will enhance our culture by building high-trust relationships within and outside of Professional Services, specifically in Sales and CSM teams
About Our Professional Services Team (PS):
- The mission of Iterable Professional Services is to drive product adoption and to deliver client value.
- In less than three years, our PS team at Iterable has grown from a single Implementation team with seven U.S. Implementation Consultants to four distinct service lines with fifty-five team members (and growing) across the U.S. and the U.K. By the end of 2022, we’ll be a team of sixty-plus, with new roles to help us develop and grow, including this Engagement Manager role.
- We serve each other, our clients, partners, and shareholders by embodying our Values of Balance, Growth Mindset, Humility, and Trust – and practicing our Service Principles: be Consultative, Accurate, Resourceful, and Great Project Managers, Proactive, Responsive, and Kind.
- Our KPIs are Employee Engagement, Employee Development, Employee Coaching, Client/Partner Satisfaction, NPS, Renewal Rate of subscription services, Academy Course Completion, Product Adoption, Client Value, Revenue, Gross Margin, and Billable Utilization.
- We drive improvements in our practice and ourselves through the OKR goal management system, setting team objectives, personal performance objectives, and personal development objectives.
- We love to help each other, solve problems, and laugh a lot. We take our jobs seriously, but we don’t take ourselves too seriously.
We are looking for people who have passion, skills, and knowledge in these areas:
- 2+ years selling services to strategic clients
- History and track record of success working in a consultative selling environment
- Track record of developing strong client relationships
- Partnering with CSMs, Sales, Professional Services, Partners, and Product teams
- Building new processes, templates, and tool improvements – and gaining cross-functional buy-in
- Leading the process of gathering requirements, developing client-specific service proposals, defining success criteria, and partnering with service line leaders to plan the delivery of services that deliver on our mission
- Creation of SOWs
- Impactful and effective presentations
- Strong verbal and written communication skills
- Active listening, problem-solving, and the usage of frameworks to architect solutions
- Basic knowledge in marketing technology and integrated martech ecosystems and ESPs
- Growth marketing, customer experience, customer engagement, omnichannel marketing
- A desire to travel up to 25% to client/prospect sites, partner offices, Iterable offices, and industry conferences
- A sense of humor
- Consistent demonstration of our Core Values of Balance, Growth Mindset, Humility, and Trust
- Must be located in the EST time zone
Perks & Benefits:
- Paid parental leave
- Competitive salaries, meaningful equity, & 401(k) plan
- Medical, dental, vision, & life insurance
- Balance Days (additional paid holidays)
- Fertility & Adoption Assistance
- Paid Sabbatical
- Flexible PTO
- Monthly Employee Wellness allowance
- Monthly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
The annual cash compensation for this role is $110,000 - $170,000 and includes annual base salary and target variable pay (actual payout is subject to the percentage attainment of specific sales goals). The total compensation package also includes equity, plus a range of benefits, including medical, dental, vision, and financial. In addition, we offer perks such as generous stipends for health & fitness and learning & development, among others.
Iterable is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Iterable does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Iterable also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Iterable will also consider for employment qualified applicants with arrest and conviction records.
