- Coordinate planning and execution for multiple small to large-scale Vendor Change Management projects in support of our product and operations partners.
- Accountable for project
progress, flagging when projects or deadlines are in jeopardy while maintaining respectful relationships in difficult or stressful situations. - Focus on continuous process improvement by
scoping tool improvements, utilizing data analytics to improve key performance metrics, and partnering with cross-functional teams to optimize outcomes. - Communicate prioritization and
trade-off operational decisions to the broader cross-functional team to drive consensus and ensure that those decisions are properly implemented. - Facilitate discussion and coordination
among operational stakeholders across the company to manage all existing resources in the most effective way. - Manage Meta's cross-functional operational efforts and advocate for our
Vendor Partners, working with engineering, policy, training, and other operational teams to ensure the smooth rollout of changes. - Manage dynamic and growing requirements with limited
guidance and prioritize competing needs with sound reasoning and creative solutions. - Seamlessly shift between strategic and tactical environments.
- Create and maintain documentation
standards and procedural expectations. - Responsible for using SQL queries to retrieve data and conduct analysis to support data-driven decision-making processes.
- Contribute to program
processes, tracking tools, and general project and program managing best practices, and initiate improvements where needed in order to scale effectively as the organization grows. - Telecommute from anywhere in the U.S. permitted.
- Employer will accept a Master’s degree in Computer Science, Engineering, Technology Management, Information Systems, or a related field, and three years of work experience in job
offered or in a Technology Management-related occupation.
Experience must include three years of experience in the following: - 1. Delivering organizational changes, such as new and updated business processes, tools, SOPs, policies and internal/external resources
- 2. Managing cross-functional programs that include coordinating planning, development, and delivery of interrelated initiatives aimed at establishing new operational capabilities and
implementing key business objectives - 3. Managing operational or technical projects such as: process optimizations, external risk mitigations, and improved user protection
- 4. Data and metadata collection across core business processes and performing ETL (extract, transform, and load) operations via SQL to source strategic and tactical information
- 5. Developing and validating metrics/ KPIs
- 6. Building, disseminating, and maintaining analytics via data visualization tools (Tableau)
- 7. Developing written training materials (e.g. SOPs, manuals, presentations, flowcharts) addressing different operational processes, procedures, tools, and technical topics such as
activation, configuration, and troubleshooting - 8. Partnering with cross-functional teams and leaders to drive quality improvement and business processes in a global environment.
Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.
United States
