Remote Chronic Care Coordinator – Certified MA or LPN – New Jersey

Job description

We are seeking experienced Care Managers who have Chronic Care Management and /or Remote Patient Monitoring experience to add to our remote work team. If you are hardworking, energized by helping others, and a determined problem-solver, we invite you to apply.

About this position

Under the general supervision of the provider, and working in conjunction with the patient’s Care Team, the Care Manageris responsible for the provision of safe and efficient care and services to patients, supporting a patient panel through providing synchronous and asynchronous communications and managing the coordination of care. Functions as a member of the HealthArc Care Team to assist in the planning and implementation of patient care based upon sound clinical preparation, knowledge, skills, and experience.

Job Responsibilities

• Conducts interviews and questionnaires for eligible patients. Interacts and communicates synchronously and asynchronously via telephone, video, email or text.
• Enrolls and onboards patients into the Care Management program designed for their needs and condition as per their provider.
• Serves as the primary point of contact for the patient participating in any Care Management program; manages care and services and ensures effective communication among primary care providers, caregivers, providers and community supports
• Assists the provider in the creation, review, revision and maintenance of an up-to-date comprehensive care plan for each patient.
• Identifies social determinants of health, gaps in care, and eligibility for assistance or other referral services for patients. Coordinates and collaborates with the practices’ providers, clinical and office staff, and other community programs and resources to address all of these effectively
• Utilizes SMART goal format to assist patients with setting and attaining their specific goals
• Utilizes motivational interviewing and evidence based approaches to empower patients to take charge of their own wellness in the context of their care plan and to influence patient behavioral changes to increase the level of compliance with customized care..
• Works closely with the HealthArc Care Team to manage the day to day communications involving: symptom control, medication management, coordination of care and provide patient and family education
• Assists patients with use of devices as related to remote physiologic or therapeutic monitoring
• Communicates with physician, Nurse Practitioner, RN, Social Worker, Pharmacist or other health care providers regarding patient’s status
• Collaborates with the patient’s care team when the patient requires intervention or follow-up. Attends and prepares patient discussion for team huddles
• Manages case load, including monitoring reassessment needs and facilitating transitions of care.
• Maintains timely, complete and accurate documentation using HealthArc technology and electronic medical records.
• Supports initiatives of the Quality Assessment and Performance Improvement Team
• All other duties as assigned.

Experience

• Minimum 3 years clinical experience with focus in care management or population health, health and wellness coaching and/or remote patient monitoring.
• Demonstrated proficiency with Microsoft Office and related technologies.

Skills, Knowledge & Abilities: Knowledge of and proficiency in: (1) providing care for patients with chronic illness, and proven commitment to excellence in patient care; (2) using the principles of care management and person-centered service planning; (3) familiar with clinical needs for chronic illnesses (diabetes, heart disease, hypertension, asthma, dementia, etc.); (4) establishing priorities, knowing when to escalate patient issues and completing multiple projects on time; (5) hands-on proficiency with electronic health records (EHR) software; (7) knowledge of ICD-10 (10th revision of the International Statistical Classification of Diseases and Related Health Problems) as published by the World Health Organization; (8) Understands and adapts appropriately to issues related to communication, cognitive or other barriers.

Communications: Demonstrated effective and diplomatic oral and written communication skills, including telephone, video, text and email. Demonstrated experience using diplomacy to negotiate, to resolve conflicts, and to persuade others to embrace strategies proposed. Ability to effectively present clinical information to the care team; Proficient in navigating and entering information into an electronic health record; models team work; Self-motivated and dependable; Able to work independently.

Licensure and Certification:

• Active Medical Assistant Certification CMA, CCMA or RMA) required
• Active, unrestricted LPN or RN license

Performance Requirements: Employee must comply with HealthArc policies and procedures, including but not limited to: attendance, harassment, EEO/AA, confidentiality, security, safety, conflict of interest, ethics, copyright and patent, completion of core management development requirements, and use of company equipment/products/services, etc.

Job Types: Full-time, Contract

Pay: $24.00 – $28.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work setting:

• Call center
• Remote
• Telehealth

Application Question(s):

• Are you available to work varying hours 9a-5p, 10a -6p, 11a-7p

Experience:

• care management: 2 years (Required)

License/Certification:

• LPN license or Medical Assistant Certification (Required)

Location:

• New Jersey (Required)

Work Location: Remote