Remote Patient Services Specialist (RN) – Ohio

Work-at-Home Patient Services Specialist Providing Virtual Patient Support

Fast-Growing Company is Seeking a Work-at-Home Patient Services Specialist Providing Virtual Patient Support

Serva Health is seeking Work-at-Home Registered Nurses to Provide Virtual Patient Support. We are currently growing our registered nurses team to provide Telephonic Patient Services for a variety of patient-facing programs.

Currently hiring nurses from the following states: Florida, Texas, Georgia, North Carolina, Pennsylvania, Ohio, Illinois, and Tennessee

Work-at-Home Registered Nurse Providing Virtual Care Assistance Role:

• This opportunity is a work-at-home/Telephonic//virtual position.
• You will work at home as part of a team of registered nurses that provides stellar customer service to patients with chronic and/or rare diseases.
• These patients are looking for help as they try to find new cures for their diseases.
• They need assistance to better understand how to navigate the therapeutic options available for their diseases.

Work-at-Home Registered Nurse Providing Virtual Care Assistance Requirements:

• Education: Bachelor’s Degree (minimum educational requirement)
• Experience: Nursing: 3 years
• License: Registered Nurse (RN) (Required)
• Active and clear registered nurse license (RN – any state) (or equivalent)
• US-based credentials preferred – either medical license or education
• For foreign credentials, must have certified translation of diploma or license
• Language: Fluent in written and spoken English
• English/Spanish bilingual is a plus

Additional Requirements:

• Full-time opportunities are given preference. Evening hours are in the greatest demand. Full-time availability, 48 weeks of the year is required.
• Previous non-clinical and/or telephonic patient services experience is strongly preferred
• Case management experience a plus
• Must complete a set of competency quizzes in the areas of nursing, computer skills and customer service
• Possess intermediate to advanced computer skills
• Have a computer with Broadband Internet Access (*high speed internet access is NOT provided or reimbursed by the company)
• Have traditional landline phone service (or willing to get) (corded phone and HSIA) (*No VOIP, Satellite, or Magic Jack)
• Comfortable understanding and pronouncing complex medical terms
• Have a quiet, professional in-home workplace
• Able to work independently
• Possess intermediate to advanced typing skills
• Have ability to work within a virtual team environment
• Have a clear speaking voice as well as the ability to clearly enunciate sentences
• Provide a minimum of two professional references

Work-at-Home Registered Nurse Providing Virtual Care Assistance Duties Include:

• Answer inbound calls from patients, caregivers and/or potential volunteers
• Make outbound callbacks to patients, caregivers and/or potential volunteers
• Read a pre-written script and ask scripted medical screening questions
• Answer questions using approved answers from clients/sponsors/distributors.
• Identify and process escalations according to standard procedures
• Identify and process Adverse Events according to standard procedures
• Complete client and company-required training
• Navigate and accurately enter data into the computer software

About Serva Health:

We are a dynamic fast-growing company, specializing in Telephonic Patient Services to the pharmaceutical and healthcare industries. Our clients are sponsors, marketers or distributors of medications and/or devices for chronic and/or rare diseases. Our team of registered nurses serve clients by providing impeccable service to patients.

• Seniority LevelAssociate
• Industry
• Hospitals and Health Care
• Biotechnology Research
• Nursing Homes and Residential Care Facilities
• Employment TypeFull-time
• Job Functions
• Customer Service
• Health Care Provider
• Administrative
• Skills
• Patient Care
• Customer Service
• Healthcare
• Telephonic Nursing
• Medical Case Management
• Patient Education
• Nursing
• Clinical Trials
• Electronic Medical

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Standard shift:

• Day shift

Supplemental pay types:

• Bonus opportunities
• Overtime pay

Supplemental schedule:

• Overtime

Weekly schedule:

• 5×8
• Monday to Friday

Application Question(s):

• Can you meet/create home office requirements? 1. quiet, private; 2. webcam-audio; 3. 20 Mbps min internet speed; 4. separate landline, corded phone, wired headset; 5. computer < 4 yrs old; 6. printer
• Do you reside in one of these states? FL, TX, GA, NC, PA, OH, IL, TN
• Please indicate if you are willing / able to work the shift Monday – Friday from 11:30am to 8pm Eastern time.

Education:

• Bachelor’s (Required)

Experience:

• health care provider: 3 years (Required)

License/Certification:

• RN License (Required)

Work Location: Remote