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Senior Global Customer Research Manager (m/f/d)

StepStone Group

Germany only
StepStone Group

Job Description

Company Description

At Stepstone we have a simple but very important mission: As one of the leading digital recruiting platforms and #2 most popular tech employer in Germany, we help everyone find the right job. Therefore, we need you!​

To accomplish our mission, we are looking for a Senior Global Customer Research Manager (m/f/d) in Düsseldorf.

Equal opportunities are important to us. We believe that diversity and inclusion at The Stepstone Group is critical to our success as a global company, so we want to recruit, develop and keep the best talent on the market. We encourage applications from everyone, regardless of your background, gender identity, sexual orientation, disability status, ethnicity, belief, age, family or parental status, and any other characteristic. If you require reasonable accommodation in completing this application or interviewing, please let us know.​

Join us and become part of one of the largest German digital enterprises with more than 4,000 employees. In addition to our international footprint, we are also part of the Axel Springer SE family and its unique European family of successful companies.​

Job Description

  • Project Management of global Customer Experience Studies incl. managing internal stakeholders and external providers​
  • Ensure that cross-functional stakeholders are in the loop and deadlines are met​
  • Ensure that external providers are steered in a way that they are able to deliver the best value for Stepstone​
  • Proactively lead innovations to further develop the studies​
  • Present the findings to different stakeholder groups incl. C-Level​
  • Ensure that study results are interpreted in the right way​


  • You possess relevant professional experience in a customer experience or similiar role with strong project management skills (appr. 5+ years of experience)​
  • You are well-structured, organized and passionate about research, while you enjoy working with multiple stakeholders across the globe​
  • You have excellent communication skills (from operational levels to c-level)​
  • You are inspired by Insights about our customers to further shape Stepstones’ services and products​
  • You are fluent in English and German ​
  • ​You hold a relevant degree (Business, Business Informatics, Economics, Controlling, Marketing etc.)​
  • Experience with PowerPoint and Excel or all relevant MS Office tools​
  • Experience in Qualtrics and Project Management tools​​

Additional Information

  • Your start at The Stepstone Group: We want you to feel comfortable right from the get-go and you can begin networking immediately. That's why we always start with an onboarding event lasting several days, during which you get to know your new colleagues, our products and our culture. After that, the onboarding continues in your department - with several weeks of individual training. ​
  • Your further development: We are growing - and of course we want you to grow with us. We will support you with targeted training that will help you develop both personally and professionally. ​
  • Big player with start-up flair: Even though we've grown quite a bit, we haven't lost our laidback attitude from the early days. In concrete terms, this means that we are on a first-name basis, we have short communication channels, flat hierarchies and super helpful colleagues. ​
  • Social Days: Talk is silver, action is golden - which is exactly why all our employees have 2 Social Days a year. These can be used flexibly for social and sustainable commitment. And the best thing about it: you don't have to take any holidays. ​
  • Holidays: While we're on the subject of holidays ... We offer 30 days of paid leave per year plus one customary day. And we always have Christmas and New Year's Eve off. ​
  • Four-legged friends welcome! - Would you like to bring your dog? With pleasure. Every day is "bring-your-dog-to-work-day"!​
  • Our location? We're easy to reach - whether by car, train or bike. By the way: We sponsor 50% of your parking space or job ticket. ​
  • Job-bike: And we also have good news for all cyclists: with our Job-bike offer, we support you in getting to the office quickly and sustainably. ​
  • Mobile Office: This is also possible with us! As a general rule, we offer two days of remote working per week. Feel free to ask directly during the interview to find out what the policy is for your role. ​
  • Fancy a coffee? Our coffee is brewed fresh and free of charge. Speaking of fresh, of course, we also serve fresh fruit every day. ​
  • Our in-house post office: Standing in line isn't your thing? Then simply have your parcels delivered to the office. ​
  • Even more benefits: Christmas party, summer party, team events, incentives, subsidization on our company pension scheme and great offers at wholesale rates (e.g. for mobile phone contracts, Sixt and hotel bookings with HRS) - our list is long. There's bound to be something for you too! ​

Advice from our career coach

Stepstone is on a mission to help everyone find the right job, and they need a Senior Global Customer Research Manager to join their team in Düsseldorf. The job involves managing customer experience studies, collaborating with stakeholders globally, and presenting findings to C-Level executives. If you have 5+ years of experience in customer experience roles, strong project management skills, and a passion for research, this could be the perfect fit. Plus, with perks like onboarding events, professional development opportunities, and the chance to bring your dog to work, Stepstone offers a fun and supportive work environment that's hard to beat. Apply now and start brewing fresh coffee with them!

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