Job Description:
Oversee the daily operations of the service team.
Implement policies and procedures that enhance the customer service experience both field intervention and hotline support
Hire, train, and manage service department staff.
Monitor team performance, provide feedback, and develop improvement plans.
Develop and implement strategic plans to improve service efficiency.
Manage customer complaints and ensure issues are resolved in a timely manner.
Coordinate with other departments to ensure consistency of service.
Analyze service data and generate reports on performance and productivity.
Establish and monitor departmental budgets.
Communicate with customers and build strong relationships to encourage repeat business.
Ensure compliance with health and safety regulations.
Stay updated with the latest industry trends and introduce new services as necessary.
Job Requirements:
Qualifications:
Native speaker German and fluent in English
Proven experience as a Service Manager or in a similar role.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Solid technical background in Dental imagine devices and understanding of service operations.
Ability to analyze data and generate reports.
Customer-focused mindset with a commitment to delivering high-quality service.
Knowledge of local health and safety regulations.
Education and Experience:
Bachelor’s degree in Business Administration, Management, or a related field.
Relevant certifications or training in service management.
Minimum of 5 years of experience in a service management role.
Operating Company:
DEXISEnvista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
Germany
