Social Media & Operations Coordinator - Client: Financial Education
Department: Boutique Client
Employment Type: Part Time
Location: LatAm - Chile
Reporting To: Client via Magic
Compensation: $7.00 / hour
Description
About the ClientOur client is a respected financial education leader focused on helping individuals achieve their financial goals through credit score optimization and financial literacy. Our client maintains a strong social media presence with over 30,000 followers and provides valuable educational content across multiple platforms. Our client combines personalized consulting with digital education to make financial knowledge accessible to their growing community.Why this role exists
Our client is seeking a Social Media & Operations Coordinator to streamline their digital presence and business operations. Our client views this role as vital for maintaining engaging social media content, managing customer relationships, and ensuring smooth operational workflow across all platforms while supporting business growth through consistent community engagement and administrative efficiency.
The Impact you’ll make
Social Media Management- Create and schedule regular content based on platform-specific best practices
- Monitor and respond to social media comments and messages
- Maintain consistent engagement with 30K+ follower community
- Implement Facebook algorithm optimization strategies
- Track social media metrics and engagement rates
- Process invoices promptly after consultation calls using AI-generated notes
- Manage High-Level CRM and customer data
- Handle follow-ups and customer inquiries
- Support day-to-day business operations
- Monitor and respond to customer inquiries via WhatsApp
- Maintain professional communication across all channels
- Assist with customer support initiatives
- Ensure timely response to client messages
- Coordinate with the consultation schedule
- Manage business documentation
- Process consultation notes and transcriptions using Fathom
- Handle general administrative tasks
Skills, Knowledge and Expertise
Required:- Proven social media management experience, particularly with Facebook
- Specific experience with Facebook algorithm and engagement strategies
- Experience with CRM systems (specifically High-Level CRM)
- Strong understanding of social media algorithms and best practices
- Excellence in written and verbal communication
- Demonstrated ability in managing business operations
- WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
Technical Skills:
- High-Level CRM proficiency
- Understanding of Facebook content ranking and engagement metrics
- Social media platform expertise
- Fathom or similar transcription tools
- Administrative tools and systems
- Exceptional organization
- Proactive problem-solving
- Strong attention to detail
- Time management
- Multi-tasking ability
- You thrive in fast-paced, digital-first environments
- You're passionate about financial education and community building
- You excel at balancing multiple priorities and deadlines
- You're proactive and take initiative in your work
- You enjoy creating and maintaining social media engagement
Work Setup:
- Remote position
- Must have a reliable internet connection and a quiet workspace
- Required to provide own computer with Intel Core i5 or something similar or higher operating system
- Monday to Friday, 10 AM to 2 PM MST (Mountain Standard Time)
- 20 hours a week
- $7 per hour
- No benefits package included
Chile
