Sr Franchise Business Consultant

Honor exists to expand the world’s capacity to care.

We’re combining high tech with high-touch to deliver better home care for aging adults, better jobs for Care Professionals, and entirely new offerings to support the aging journey, at scale.

Founded in 2014, and now a Series E funded “Unicorn” valued at over $1B, Honor leads the world’s largest home care network with the most advanced care platform. Our August 2021 acquisition of Home Instead has created a global company that’s revolutionizing how society cares for older adults, their families, and Care Professionals.

The Honor Care Platform combines local care and the most advanced technology to bring the highest quality care to more aging adults.

Grow at Honor as part of a united team where everyone shows up authentically, shares ideas bravely, and solves complex problems!

About the Work:

The Sr. Franchise Business Consultant provides franchise offices with robust business strategies and support which focus on quality care and profitability. Provide strategic support to a specific group of franchise owners based upon the needs of the region and diversity of the region’s Business Performance team. Proactively manage and handle responsibilities within the role with minimal supervision as well as management of special projects as designated by Network Operations Leadership. The Sr. Franchise Business Consultant serves as an experienced advisor to the Franchise Business Consultant.

Key Responsibilities:

• Financial Analysis: Conduct in-depth financial analysis of individual franchises to identify areas of improvement.
• Market Analysis: Stay informed about industry trends and market conditions to anticipate challenges and opportunities. Provide strategic recommendations based on market insights to drive revenue and Care Pro staffing growth.
• Performance Metrics: Utilize KPIs to measure and monitor success. Regularly assess and report on the performance of each office, identifying trends and areas for improvement.
• Operational Efficiency: Collaborate with franchisees to improve operational processes and efficiency. Guide best practices (owners dashboard) to enhance overall business operations.
• Data Analytics and Reporting: Prepare and deliver regular reports to senior management on the franchise's performance. Provide actionable insights and recommendations based on data analysis.
• Relationship Management: Foster strong relationships with franchisees to encourage open/transparent communication and collaboration. Act as a liaison between franchisees and the HQ/Performance Consulting Team (Performance Network, Franchise Development, and Legal Department) to address concerns and facilitate problem resolution.
• Difficult Discussions: Navigate challenging discussions with franchisees, addressing performance issues and recommending corrective actions. Assess the viability of individual offices and, if necessary, guide the process of selling/transferring underperforming businesses.
• Decision-Making: Demonstrate the ability to make tough decisions, including recommending the sale of underperforming businesses. Communicate the rationale behind decisions to stakeholders.

Sr. Level Competencies:

• System Expertise: In-depth knowledge of the franchise system, including understanding franchise agreements, brand standards and operational procedures.
• Advisory and Consultation: The ability to provide strategic advice and guidance to both franchisors and franchisees on business strategies, marketing initiatives, and operational efficiency.
• Negotiation Skills: Skillful negotiation to resolve conflicts between franchisees and the franchisor and assist with contract renewals and negotiations.
• Project Management: Effective project management skills to oversee and implement initiatives related to process improvement, system updates, and other projects within the franchise system.

About You:

Our ideal candidate will have:

• Bachelor’s degree in business
• Minimum of seven years of related business management experience, or an equivalent combination of education and work experience may be considered combination of education and work experience may be considered

Knowledge, Skills and Abilities

• Demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures.
• Demonstrate excellent written and verbal communication skills and the ability to listen intently and effectively.
• Ability to establish collaborative working relationships with management, colleagues, franchise owners and their staff.
• Ability to demonstrate effective interpersonal skills essential, as well as sound judgment and good decision-making skills.
• Demonstrated ability to coach and advise other team members on best practices and effective ways of advising franchise owners.
• Ability to work independently and meet deadlines.
• Ability to maintain confidentiality of information.
• Ability to plan, organize and prioritize daily, monthly and yearly work.
• Effectively participate, contribute and lead projects from beginning to end, including incorporation of new ideas and best practices and evaluation of processes and procedures in order to recommend improvements and changes when appropriate.
• Exhibit a high level of personal accountability, which involves commitment, ownership, resilience, and continuous learning.
• Proficient in google suite products
• Knowledge of all tools & franchise approved systems currently available to franchise owners for use in building their business.
• Ability to work evenings or weekends as required.
• Ability to travel approximately 25% of the time.

Our range reflects the hiring range for this position. We use national average to determine pay as we are a remote first company. Individual pay is based on a number of factors including qualifications, skills, experience, education, and training.

Base pay is just a part of our total rewards program. Honor offers equity and 401K with up to a 4% match. We provide medical, dental and vision coverage including zero cost plans for employees. Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option. We offer a generous time off program, mental health benefits, wellness program, and discount program.

What’s next?

Honor is remote friendly! We're hiring across the U.S., with an entirely virtual interview and onboarding process. Most of our positions are remote/work from home and do not require permanent relocation. As conditions allow, we have office space for in-person collaboration in our San Francisco Bay Area, CA, Austin, TX, and Omaha, NE hubs. If you're looking for a great job that offers you the opportunity to work from home, we'd love to talk to you.

Want to know more about why Honor is a great place to work? Check out our perks!

We value people! These four people-centric values guide the ways we work and decisions we make every day.

This role doesn’t sound quite right? Send this application to a friend who may be a fit and check out our other available roles!

Honor is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, political affiliation or belief.

Honor is an E-Verify company. For more information please review our Participation and your Right to Work