Sr. Partner Manager

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Description

Genesys is seeking a Sr. Partner Manager to build out and broaden our partnership with Global Telco, GSI, and BPO Partners in India. Reporting to the Global Partner Sales Lead, this key position will play an important role in driving the go-to-market strategy (GTM) with our global partners.

As a senior representative for Genesys, you will be involved in all aspects of relationship management between Genesys and our partners. You will build the business plans, lead the GTM sales play with the partners that create demand, and influence the adoption of Genesys by our common customers and prospects. You will be measured against key metrics such as annual revenue targets by named Global Partners and the quantity of net new deals sourced by same.

Additionally, you will work very closely with our Sales, Pre-Sales, Sales Ops, Partner, and Marketing teams to develop and launch co-selling motions with Partners. You will be an expert in the opportunities that are available to Genesys as part of this partnership and will use your strategic mindset to prioritize and execute engagements that align with our company's business objectives.

The ideal candidate will have experience building and deepening technology partner relationships, demonstrated successfully leading cross-functional Go To Market initiatives, as well as proven outcomes resulting in revenue generation. Our ideal candidate is comfortable exploring new technology solutions and comfortable using networking and sales and relationship skills to develop relationships for gaining commitment and adoption of Genesys solutions.

What you will do

• Work closely with Global Telco, GSI, Consulting, and BPO Partners to progress practice development, pipeline creation, co-selling revenue, and development of industry & cloud-based assets/solutions.
• Execute, manage, and deliver against pipeline and bookings tied to the joint Partner’s strategies and initiatives in close alignment with internal and external stakeholders.
• Maintain pipeline and dashboards that communicate to executive leadership the effectiveness of identified programs and investments.
• Conduct regular sales cadence between the Partner’s and Genesys stakeholders (Partner Sales, Sales, and Industry Teams, etc.).
• Accelerating capacity and capability on the Genesys platform within Partners and driving enablement to vendor-agnostic business leaders.
• Communications: Ensure effective and timely internal & external communication and coordination of partner sales strategy & execution results.
• Develop GTM plans and develop industry-specific practice development plans, driving certification growth, and delivering customer success.
• Take partner sales plays, offerings, and industry assets/solutions to specific markets for local execution and engagement with our Genesys field sales teams and Genesys Industry teams.
• This is not intended to be an exhaustive list of duties or responsibilities; at times other duties may be assigned as needed.

Qualifications

• 10+ years of technology sales experience, ideally with a focus on Contact Centers, Customer Experience, and/or BPOs
• 5+ years of experience working with the partner ecosystem in India including Telco, BPO, and GSI companies
• Experience building and managing multiple partner relationships
• A strong track record of success selling to, though, and with global alliances
• Strong executive presence and presentation skills
• Understanding of opportunity lifecycle management
• Ability to interface at all organizational levels maintaining strong working relationships across cross-functional teams
• Proven success in executing large, complex deals with Fortune 500 organizations
• Extremely strong organizational and time management skills
• Diligent at measuring and communicating progress to achieve targeted business results, identifying obstacles and associated remediation plans
• Ability to think strategically and is also execution-oriented; ideally has experience driving cross-functional programs or processes
• Effective at building relationships (internally and with partners), collaborating, and influencing others; experience working with senior executives/ partners in cross-company projects
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing, comfortable in business and technical discussions
• Self-starter who enjoys working in a fast-paced, collaborative, and high-growth environment
• Strong team player who is also an independent thinker
• Ability to work among all time zones of the world
• Ability to travel globally up to 50%
• BS or BA degree, Master’s Degree or MBA is a plus

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:

Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit www.genesys.com.

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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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