Broker Support / Client Manager - Marsh Specialty

Company:

Description:

We are seeking a talented individual to join our Construction team at Marsh. This role will be based in Birmingham.

This is a hybrid role that has a requirement of working at least three days a week in the office.

The role: Broker Support / Client Manager – Marsh Specialty

As a key member of the team, you’llprovide intimate support to both the Client Executive and Broker, and administrative support of the placement process – new business and renewals. This extends from client/intermediary/market on-boarding, through to collection and distribution of premiums, as well as routine servicing of accounts.

This will demand an in-depth understanding of CE/Broker requirements, and clients within product lines and/or defined areas, in conjunction with technical knowledge.

We will rely on you to:

• Where appropriate, ensure the loading of prospect details into MPower, and assist with both pipeline monitoring and due diligence queries. 

• Help develop requests for, and monitor progress of, on-boarding/due diligence of clients, intermediaries and markets, as well as routine reactivation ahead of renewals when required, using the appropriate system/process. 

• Assist CEs and brokers in the setting up and management of the placement within broking system. 

• Provide clear direction to Technical Servicing (PS/TS) through the Work Request Form (WRF). 

• Effectively manage/resolve queries, acting as the bridge between CE/Broker, PS, and clients/markets. 

• Ensure timely authorisation of documentation, and distribution to markets/client - debit notes, invoices and evidence of cover. 

• Check to ensure all correspondence between Insurer(s) and client is retained on appropriate files, using both electronic and paper systems. 

• Identify trends and develop MI to maintain and improve business best practice 

• Act as a link between TS and the practice to aid with query response and ensure awareness of the practices position and the systematic chasing of challenging clients/markets.  

What you need to have:

• Previous administration experience ideally within a client management role

• The will to process instructions whilst wanting to resolve backlog of queries 

• Confident and articulate verbal and written communicator 

What makes you stand out:

• Previous insurance or financial services based experience

• Previoustrack record of clearing successfully backlog of queries 

• Previoustrack record of working with remote back-office 

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.

• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#hybrid