Be part of our dynamic 🦄 community and make a real impact on our clients' success. Assistantly offers some of the best benefits and perks in the industry.
Unicorn Role Overview: Do you love being the problem-solving hero? If you thrive on creating positive experiences and finding solutions, you might be the perfect fit for our team of Virtual Customer Support Specialists! With excellent communication skills, you'll reassure clients and guide them through inquiries with finesse. Join us as a Client Support Specialist Partner and become the friendly voice clients rely on for top-tier support. Make a real difference in a caring team that values your contributions.
Requirements
What you’ll do:
- Provide timely and professional support to customers via various channels, including phone, email, and live chat.
- Address customer inquiries, troubleshoot issues, and resolve problems to ensure customer satisfaction.
- Guide customers through product usage, features, and functionalities, offering clear instructions and solutions.
- Document and track customer interactions and issue resolution in our CRM system.
- Escalate complex or unresolved issues to the appropriate departments and follow up to ensure prompt resolution.
- Develop and maintain a deep understanding of our products, services, and industry trends.
- Stay updated with product updates, new features, and enhancements to effectively assist customers.
- Proactively seek feedback from customers, identifying trends and common issues to help improve our products and services.
- Follow up with customers to ensure their needs are met and their issues are resolved to their satisfaction.
What you’ll bring:
- Minimum of 2 years of experience in customer support or a similar role.
- Excellent communication skills, both verbal and written, with a friendly and professional demeanor.
- Strong problem-solving and troubleshooting abilities, with a patient and empathetic approach.
- Familiarity with CRM software and ticketing systems to track and manage customer interactions.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Detail-oriented with excellent organizational skills and the ability to follow processes and procedures.
- Strong team player with the ability to collaborate and work well with cross-functional teams.
- A strong internet connection and WFH remote office set up.
Benefits
Why Assistantly: At Assistantly, we're dedicated to connecting talented professionals like you with rewarding opportunities across various industries. When you partner with our forward-thinking team, you'll gain access to a diverse range of roles, from administrative positions to executive support, all tailored to match your unique skills and aspirations. Become a unicorn and unlock the potential for meaningful career advancement and personal development!
- Permanent WFH opportunities
- Part-Time, Full-Time
- Health & Wellness Allowance
- Paid Time Off (PTO) Yearly
- Monthly Bonus Drawings
- Loyalty & Performance Bonuses
- Profit Sharing
- Professional Development Training
- Community of Unicorns
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