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Customer Service Representative - Spanish

N

Location
Romania
NAGA

Job Description

As a Customer Service Representative at NAGA, you'll be operating in one of the hottest industries. You'll be working with our expert teams using state-of-the-art technologies and methods. Location: Bucharest

What you'll be actively doing:

  • Provide world-class service to our client base via chat, phone, and email.
    • In-depth understanding of multiple workflows, policies, and tools.
    • Identify customer needs and help customers use specific features.
    • Investigate written inquiries submitted by our clients using a combination of publicly available material as well as internal systems and departments.
    • Be prepared for constant learning.
    • Be up to date with legal and regulatory requirements/changes in our industry.
    • Be up to date with the products, strategies, business models of our competitors and always on the lookout for the next improvement.

Here’s how you get us excited:

  • Previous customer service experience would be an advantage.
    • Be fluent in Spanish (both written and verbal).
    • Be strongly oriented towards learning and with a keen eye for detail.
    • Be responsible and ambitious.
    • Have a lot of energy and great communication skills
    • Be seriously organized and resourceful.

Advice from our career coach

As a Customer Service Representative at NAGA, you'll be operating in one of the hottest industries. To stand out as an applicant, you should showcase your ability to provide world-class service and your willingness to constantly learn and adapt in a fast-paced environment. Here are some tips to help you succeed in this role:

What you'll be actively doing:

  • • Demonstrate in-depth understanding of multiple workflows, policies, and tools.
    • Showcase your ability to identify and address customer needs, utilizing specific features.
    • Highlight your investigative skills in handling written inquiries using various resources.
    • Emphasize your commitment to continuous learning and staying updated on industry regulations and competitor trends.

Here’s how you get us excited:

  • • Highlight any previous customer service experience you have.
    • Showcase your fluency in Spanish (both written and verbal).
    • Emphasize your strong orientation towards learning and attention to detail.
    • Demonstrate your responsibility, ambition, energy, and exceptional communication skills.
    • Highlight your organizational skills and resourcefulness.

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About the job

Jul 14, 2024

Full-time

  1. RO Romania
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