Spanish Bilingual Customer Service Representative

This is a remote position.

Schedule:

• Monday to Friday, 10am to 7pm Miami, FL time with an hour unpaid break
  

Job Description for Customer Service Representative

• Answer inbound calls and manage client inquiries
  
• Guide clients through appointment booking and document upload processes
  
• Verify and process client payments
  
• Respond to basic tax-related questions
  
• Route complex queries to appropriate departments
  
• Aim to resolve most queries within a 5-minute timeframe
  

Requirements

• Fluency in English and Spanish (written and verbal)
  
• Excellent communication and customer service skills
  
• Basic understanding of tax preparation processes
  
• Proficiency in using computer systems and online portals
  
• Ability to work in a fast-paced environment during tax season
  
• Strong problem-solving skills and attention to detail
  

Benefits

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring
  
• Steady freelance job