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Unicorn Role Overview: As an Installation Coordinator, you will take full ownership of orchestrating the entire installation process for window and door customers across multiple stores, ensuring an exceptional customer experience and fostering vital relationships with Lowe’s Home Improvement. You'll manage every aspect of the installation business, ensuring top-notch installations, superior customer satisfaction, and the achievement of financial and productivity goals. If you're passionate about delivering quality service and thrive in a dynamic environment, this role is perfect for you!
Requirements
What you’ll do:
- Manage all aspects of Integrity First Installations business for your coverage area through sound discretionary business judgment involving customers, contractors, and Lowe’s Home Improvement.
- Ensure a quality installation that meets or exceeds customer expectations.
- Achieve superior customer satisfaction scores.
- Partner with installers and negotiate pricing for onsite issues, work orders, and customer needs. Authorize payments for services.
- Meet and exceed financial and productivity goals.
- Develop and manage strong relationships with store personnel, Lowe’s IST, installation customers, and installers.
- Exercise independent judgment and discretion concerning significant financial matters, including authorizing installer invoice payments, approving installer chargebacks, purchasing additional materials, and approving customer compensation in resolution of disputes and claims.
- Respond to escalated customer issues and provide timely resolutions.
- Provide guidance to installers and customers on installation and product-related questions.
- Conduct customer in-progress calls and follow-up calls to control the quality of the installation experience and resolve any issues.
- Review work orders for accuracy, verify technical information, and identify and resolve labor or product issues.
- Perform other duties as assigned.
What you’ll bring:
- High school diploma or general education degree (GED); and one to two years related experience and training; or equivalent combination of education and experience. Experience must involve customer service management.
- Ability to read and comprehend instructions, correspondence, and memos. Ability to write letters and prepare other documents as needed. Proofreads work.
- Ability to add, subtract, multiply, and divide into all units of measure for basic algebraic and geometric calculations.
- Ability to apply reasoned business judgment and deal with problems involving a few concrete variables, adapting to changing circumstances and conditions.
- Knowledge of computer workstations and peripheral equipment; knowledge of database, spreadsheet, email, and word processing software.
- Ability to effectively communicate orally and in writing in English.
Benefits
Why Assistantly: At Assistantly, we're dedicated to connecting talented professionals like you with rewarding opportunities across various industries. When you partner with our forward-thinking team, you'll gain access to a diverse range of roles, from administrative positions to executive support, all tailored to match your unique skills and aspirations. Become a unicorn and unlock the potential for meaningful career advancement and personal development!
- Permanent WFH opportunities
- Part-Time, Full-Time
- Health & Wellness Allowance
- Paid Time Off (PTO) Yearly
- Monthly Bonus Drawings
- Loyalty & Performance Bonuses
- Profit Sharing
- Professional Development Training
- Community of Unicorns
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