Manager, Talent Operations

What we’re building and why we’re building it.

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the Role:

We are looking for a strategic and experienced Manager of Talent Operations to lead and expand our Talent Operations function. In this role, you will manage our team of Talent Acquisition Coordinators and build out a scalable Talent Operations arm focused on driving efficiency, ensuring compliance, and supporting the growth of our recruiting organization. You will play a crucial part in optimizing processes, implementing best practices, and enabling the team to deliver an exceptional experience to both candidates and hiring managers.

This position is perfect for someone who has a passion for operational excellence, data-driven decision-making, and developing talent operations strategies that can evolve with a growing company.

What You’ll Do:

• Lead and Manage the Talent Operations Team: Oversee a team of Talent Acquisition Coordinators, providing mentorship, performance management, and career development support.
• Build Out Talent Operations Function: Design and implement scalable talent operations strategies, focusing on process optimization, efficiency, compliance, and the overall effectiveness of the recruiting organization.
• Drive Process Efficiency: Continuously evaluate and improve end-to-end recruiting processes, identifying opportunities to streamline workflows, reduce bottlenecks, and enhance the candidate and hiring manager experience.
• Ensure Compliance: Establish and maintain recruiting policies and procedures that meet all legal and compliance requirements, ensuring a consistent and compliant approach across the organization.
• Develop and Implement Tools & Systems: Partner with the Talent Acquisition leadership to evaluate and implement recruiting technologies, tools, and systems that support scalability and efficiency.
• Data & Reporting: Leverage data and analytics to monitor key performance metrics, provide actionable insights, and make informed decisions that drive operational improvements.
• Stakeholder Partnership: Collaborate closely with recruiters, hiring managers, and cross-functional partners (HR Business Partners, Legal, IT) to ensure seamless coordination and communication throughout the hiring process.
• Champion Candidate Experience: Lead initiatives focused on enhancing the candidate experience, from scheduling and interview coordination to feedback collection and process refinement.
• Training & Development: Create training programs and resources for the recruiting team to ensure consistent adoption of best practices and process improvements.
• Drive Scalability: Develop and implement strategies that enable the Talent Acquisition function to scale effectively, supporting Fetch’s growth and hiring needs.

What We’re Looking For:

• Experience: 5+ years of leadership experience and 5+ years of experience in talent operations or recruiting operations, with a proven track record of building and optimizing operational functions.
• Leadership: Demonstrated success in managing and developing high-performing teams, with a focus on coaching, mentoring, and fostering a collaborative culture.
• Operational Expertise: Deep knowledge of talent operations, including process optimization, compliance, and systems implementation.
• Strategic Mindset: Strong strategic thinking skills with the ability to design scalable processes and systems that align with organizational growth goals.
• Data-Driven: Proficient in using data and analytics to measure performance, identify areas for improvement, and make informed decisions.
• Compliance Focused: Expertise in managing compliance in recruiting processes, including knowledge of employment laws and regulations.
• Relationship Building: Excellent interpersonal skills, with the ability to build strong relationships with cross-functional partners and communicate effectively with stakeholders at all levels.
• Adaptability: Thrives in a fast-paced, evolving environment, demonstrating flexibility and a proactive approach to problem-solving.

Why You’ll Love Working Here:

• High-Impact Role: Be a key player in shaping and scaling our Talent Operations function, directly influencing the efficiency and success of our recruiting team.
• Collaborative Culture: Join a supportive and innovative team where your ideas and expertise are valued and your contributions make a meaningful impact.
• Professional Development: We invest in your growth, offering opportunities for learning, career advancement, and mentorship.
• Exciting Growth Phase: Be part of a company that’s scaling rapidly, where you’ll have the chance to build and optimize processes that support our ambitious hiring goals.

At Fetch, we'll give you the tools to feel healthy, happy and secure through:

• Equity: We also offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.x
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.

Fetch also provides reasonable accommodations to qualified individuals with disabilities or those with sincerely held religious beliefs, as required by law. If you need assistance with the application process or require an accommodation, please contact us at [email protected].