Senior Manager - IT Product Support

Company:

Description:

Marsh Mclennan is looking for a PMO and Process Improvement Manager based in the Gurgaon/Noida

What can you expect?

• Project Resource Management:

Leads the End-to-End Resource Onboarding, Management and Budget Governance

Develop and mentor project managers and other project team members to defined standards for resource governance and tracking

Project Portfolio related Administration in PlanView tool

• Financial & Budget Management:

Maintain and ensure governance for IT Budgeting & Forecasting

Acts as a leader accountable for financial accounting and client satisfaction

• Practice Development:

Work closely with senior stakeholders in and manage internal projects, initiatives to drive transformation across the organization

Use and continuously improve standard process and achieve productivity improvements through application of repeatable best practice methodologies and optimum resource management.

Champions teamwork and knowledge sharing; contributes to the project management community, methodologies and best practices.

Ensures effective execution and management of projects in the large MMC Tech project portfolio

Coordinates with senior management on innovation forum of various technologies thus generating greater client value

• Stakeholder Relationship:

Act as the primary contact for the stakeholder maintaining close communication to ensure delivery to schedule and issues addressed.

Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction. Ensures information systems and structures to achieve SLA are in place.

High stakeholder management with both onshore and offshore teams throughout the various transition stages

What is in it for you?

• Medical insurance, personal accident insurance, group term life insurance from the day you join us
• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you to:

• Manage engagement with stakeholders on various activities like budgeting, forecast & actuals evaluation, resource management etc
• Act as escalation point for Leadership team
• Strong accounting principles, financial principles required
• Define the overall scope of projects, create and maintain a consolidated timeline highlighting the major milestones and associated dates for project activities. Identify and communicate project dependencies and impacts. Ensure success criteria is defined upfront to promote alignment and actively manage to expected project outcomes.
• Create metrics, reporting’s to drive accountability.
• Provides input and feedback to key leadership about process improvement opportunities. Ability to mediate and make pragmatic compromises especially in light of multiple Stakeholders competing for resources in order to meet their business deadlines. The role will need good project & stakeholder management skills to handle the complex dependency management and diverse stakeholders to deliver services on time and on strategy

What you need to have?

• 5+ years of project management experience.
• Hands on experience in working with Planview is a must
• Good communication, analytical and management skills
• Proficiency in accounting principles, financial principles
• Effective/Accurate and timely reporting skills
• Good command on MS Office applications (MS-Excel, MS-Word)
• Ability to multi task and should be a self starter
• Ability to handle difficult client situations and derive strategic solutions

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Adaptable communicator, facilitator and problem solver
• High attention to detail
• Ability to multi-task and prioritize time effectively

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 81,000 colleagues advise clients in 130 countries.  With annual revenue over $19 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.