Senior Specialist - Career Consulting Delivery

Company:

Description:

Mercer is seeking candidates for the following position based in the Gurugram office.

Senior Specialist – Career Consulting Delivery (C2)

What can you expect?

Mercer’s Employee Engagement team provides end-to-end diagnostic services to assess employee engagement, human-capital-program effectiveness, and key drivers of human capital outcomes. Our unique “say/do” approach links HRIS data directly to employee survey results to assess the relationship between what employees say against what they do in such areas as salary/performance history and employee engagement or productivity.

In this role:

• You’ll have an opportunity to collaborate with one of the On-Line Mercer’s Teams responsible for creating, test and deliver of high quality surveys
• This role combines project and stakeholders’ management, analytical and research skills

What is in it for you?

• Holidays (As Per the location)
• Shared Transport (Provided the address falls in service zone)

We will count on you for:

• Cooperating with internal and external clients globally to deliver high-quality employee engagement products
• Creating and testing online questionnaires in multiple foreign languages in internal tools
• Coordinating distribution of surveys (setting up invitation emails and reminders in multiple languages, making sure that system is set-up correctly)
• Offering helpdesk support for external clients
• Preparing own calculations in Excel, SPSS, R or Tableau to check the correctness of data in employee engagement reports
• Maintaining high quality of delivered reports
• Helping with the preparation of executive presentations

What you need to have:

Knowledge & Skills:

• 2-5.5 Years’ experience overall
• Experience in data analysis or / and preparing statistical reports
• University degree, preferably faculty of quantitative / statistics / sociology
• Experience in Survey / Questionnaire Design
• Very good command of written and spoken English
• Project management experience
• Advanced knowledge of MS Office products (Excel, Word, PowerPoint)
• “Can do” attitude and ability to resolve escalated issues in a timely and professional way
• Strong analytical and problem solving skills
• Strong attention to detail and follow-through skills to resolve any outstanding issues

Education:

• Graduate

What makes you stand out:

• Experience in quantitative market research
• Good knowledge of tools like: SPSS / R
• Experience in preparing and conducting surveys
• Change management experience

What makes you stand out?

• Exceptional Communication Skills
• Adaptable communicator, facilitator, influencer and problem solver
• High attention to detail
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.