At GFiber, we believe in the power of great internet that lets people do more, helps communities get stronger and makes amazing things possible. We’re not just growing to build better internet experiences, we’re also building a welcoming place where people who want to make a difference can grow their careers.
GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our growing, inclusive team is expanding as we connect more cities and people.
The application window will be open until at least April 23, 2024. This opportunity will remain online based on business needs which may be before or after the specified date.
The Central Program Management Office (PMO) is responsible for leading execution and approval of customer-impacting, complex launches and projects. We partner closely with colleagues from Customer Service, Engineering, Network Deployment and Operations, Sales and Marketing, Legal, Government Relations, Human Resources, and Communications. We protect the customer experience by assuring every priority project considers customer impact, contact volume, truck roll impact, and comprehensive field certification testing.
Role Description
As the Senior Program Manager, you will help build ‘one team’ across Fiber by assuring all cross-functional groups work as one unit towards common goals. In this role, you will partner on cross-product and cross-team initiatives, working closely with cross-functional team members. As you partner with team members, you will refine and develop our projects all the way from ideation, development, and training, to testing to full market launches. On a day-to-day basis you will be on-the-ground executing complex projects that bring internet access to people.
In this role, you'll:
- Manage multiple interdependent projects of moderate to high complexity, customer impact and scope, with a wide range of cross-functional partners.
- Present weekly project updates to organizational and executive leadership to ensure we meet project deadlines.
- Drive project delivery, build consensus and challenge proposals when appropriate.
- Oversee system readiness testing (“SRT”) and market readiness testing (“MRT”).
- Anticipate and creatively solve or escalate roadblocks when they arise.
- Create executive reporting within a given template and timing cycle.
At a minimum we'd like you to have:
- Bachelor's degree or equivalent practical experience.
- 10 years of project management, product management, operations or consulting experience.
- Experience presenting to executives and managing detailed minutiae with subject matter experts.
- Direct experience creating multiple program project plans simultaneously and active management of program risks, action items, issues, dependencies and decisions logs.
It's preferred if you have:
- 5 Years of experience within the telecommunications industry.
- MBA, Bachelor’s degree and/or a PMP Certification.
- Experience in deploying data and/or communications products to commercial or consumer customers.
- Experience tracking successful processes to determine current process states, and facilitating cross-functional process re-design sessions for improved efficiency, reduced costs, risk mitigation, etc.
The US base salary range for this full-time position is $160,000 - $235,000 + bonus + cash award + benefits. Our salary ranges are determined by role, level, and location. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF).
It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.
United States
