This is a remote position.
Schedule:
- 40 hours a week, 8 hours per day
- Monday - Friday 8:00 AM - 5:00 PM Reno, NV Time includes 1-hour unpaid lunch
Job Description
Embark on an exciting career as a Customer Service and Sales Representative in a thriving cleaning solutions company. In this pivotal role, you’ll be the voice and face of the company, managing a diverse range of client interactions across multiple channels. Your days will be filled with engaging conversations, problem-solving, and contributing directly to the company’s growth. This position offers a unique blend of customer service and sales, allowing you to develop a wide array of skills while working in a flexible, virtual environment. If you’re passionate about delivering exceptional customer experiences and have a knack for sales, this role provides the perfect platform to showcase your talents and drive your career forward.
Responsibilities
- Serve as the primary point of contact for clients, handling inquiries via phone and email with enthusiasm and professionalism
- Master the art of managing diverse call types, including job inquiries, sales calls, and customer service issues
- Utilize cutting-edge questionnaires and templates to gather crucial information and provide tailored responses to potential clients
- Become an expert in the company’s services, confidently guiding customers through pricing information and service options
- Play a key role in lead generation by inputting valuable customer data into the company’s CRM system
- Collaborate with various departments, directing complex inquiries to the appropriate teams for seamless customer support
- Champion the company’s commitment to rapid response times, ensuring customer satisfaction through prompt and effective communication
- Contribute to the company’s growth by identifying sales opportunities and nurturing customer relationships
Requirements
- Exceptional verbal and written communication skills in English, with the ability to engage customers effectively
- Proven track record in customer service and sales roles, demonstrating a customer-centric approach
- Tech-savvy individual comfortable with CRM systems and standard office software
- Self-motivated and capable of thriving in a virtual work environment
- Meticulous attention to detail and strong organizational skills
- Flexibility to work Wednesday to Sunday, embracing a schedule that allows for optimal customer support
- Ability to multitask and prioritize in a fast-paced environment
- Passion for problem-solving and delivering outstanding customer experiences
- Enthusiasm for learning about the cleaning industry and staying updated on company services
Independent Contractor Perks
- With incentives
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
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