Providence Health Plan caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.
Providence Health Plan is calling an Associate Customer Care Coordinator, Medicaid who will:
- Serve as a member of a service team that supports multiple regions and whose primary purpose is to provide Health Plan customers with outstanding, seamless service in a call center-based team environment
- Be Responsible for the first line of communication with a variety of customers, including existing and potential members, providers, internal departments and employers
- Provide detailed benefit quotes, eligibility and premium information on a broad portfolio of products
- Assist members in selecting medical homes and primary care physicians
- Educate members and providers in the appropriate use of health plan and clinic services
- Research and respond to claims and authorization inquiries
- Utilize knowledge of complex custom networks and resolve customer issues and concerns
Please note the following important details regarding this role:
- This posting is for multiple openings of an Associate Customer Care Coordinator, Medicaid
- Work Schedule: Monday - Friday
- Work Shift: Days
Providence welcome 100% remote work for residents who reside in the following State:
- Oregon
- Washington: Clark County and Grant County
Required qualifications for this position include:
- 2+ years' experience working in a high-pressure customer facing service environment with a proven track record of learning and applying complex concepts
Preferred qualification for this position includes:
- Experience working with multi-line phone systems
- Experience working in customer service within a high-volume call center environment
- Experience working in customer service within a healthcare office environment (clinical, administration, back office, etc.)
- Experience working in customer service within an insurance environment
Why Join Providence?
Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Check out our benefits page for more information about our Benefits and Rewards.
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