This is a remote position.
This job is open to Colombian residents only.Full-Time,45 hours per weekMonday to Friday - 8am to 12pm PST and 2pm to 6pm PST
Saturday 8am to 1pm PST every other Saturday, alternating with the other Virtual Receptionist
Timezone: CA - PST
Responsibilities
- Responding to incoming calls promptly and professionally, directing calls to the appropriate individuals or departments.
- Taking accurate messages and forwarding them to the relevant personnel in a timely manner.
- Managing calendars and scheduling appointments or virtual meetings for team members.
- Offering basic information about the organization's products, services, or policies to callers or virtual visitors.
- Offering general virtual assistance to employees and clients, such as helping with virtual document sharing or guiding them through virtual tools and platforms.
- Teachable as some other responsibilities will be on the job trained
Requirements
- Bilingual (English and Spanish) written and verbal.
- Strong verbal and written communication skills
- A customer-centric approach with the ability to provide excellent virtual customer service, addressing inquiries and concerns in a professional manner.
- Familiarity with virtual communication tools, video conferencing platforms, and virtual office software.
- Has ability to manage multiple tasks, schedules, and appointments efficiently.
- Quick thinking and the ability to troubleshoot basic technical issues that may arise during virtual interactions.
- Being flexible and adaptable to changes in virtual communication methods, software, or procedures.
- Ensuring accuracy in message-taking, scheduling, and other administrative tasks.
Colombia
