This is a remote position.
Job Highlights:- Contract type: Independent Contractor
- Schedule: Monday - Sunday, 4:00 pm to 9:00 pm EST.
- Client Location/Timezone:
Job Responsibilities:
● Respond promptly to customer inquiries through various channels (phone, email, chat) and provide accurate and helpful information.
● Assist customers in resolving issues, answering questions, and providing guidance on our products and services.
● Ensure customer satisfaction by actively listening to their concerns, empathizing with their experiences, and taking appropriate actions to address their needs.
● Document customer interactions and maintain accurate records of inquiries, comments, and actions taken.
● Collaborate with team members and other departments to escalate and resolve complex customer issues.
● Stay up-to-date with product knowledge and company policies to effectively address customer inquiries.
● Continuously learn and adapt to new technologies, systems, and processes to enhance customer support efficiency.
● Identify opportunities for process improvements and suggest strategies to enhance the overall customer experience.
● Demonstrate exceptional problem-solving skills to quickly and effectively resolve customer concerns.
Requirements
Minimum Requirements:● Strong verbal and written communication skills in English.
● Excellent interpersonal skills and ability to build rapport with customers.
● Ability to learn quickly and adapt to changing customer needs and evolving products.
● Patience, empathy, and a customer-centric mindset.
● Familiarity with customer support tools and software.
● Prior experience in customer support or a related field is preferred.
● High school diploma or equivalent required; additional education or training in customer service is a plus.
● Basic knowledge of cars and automotive systems is a plus.
Technical Requirements (Laptop/Desktop):
• Processor: At least Intel i3 6th Gen/AMD Ryzen 5 3rd Gen/MAC OS Intel i5 6th Gen
• at least Memory: RAM 8GB
• at least Windows 10 for Windows, or Catalina or better for MAC OS users
• at least 25mbps Postpaid Internet speed
Online Assessments:
IMPORTANT!!
Click the link below on your browser then take the GENERAL TEST
https://www.bruntworkcareers.co/online-tests/
Benefits
Independent Contractor Perks:- Permanent work from home
- Immediate hiring
- Steady freelance job
ZR_18792_JOB
United States
