This is a remote position.
Role Name: E-commerce Customer Service Agent
Schedule:
- Part-time, 20 hours per week
- Monday to Friday, 9:00 AM to 1:00 PM AEST (but can be flexible on hours)
Client Timezone: AEST
Client Overview
Join a trailblazing Australian e-commerce company at the forefront of eco-friendly innovation. This dynamic business is revolutionizing the green economy with sustainable products and a commitment to environmental stewardship. As a rapidly growing player in the eco-friendly market, they're seeking passionate individuals to support their mission and contribute to a greener future.
Job Description
Embark on an exciting career opportunity that blends customer service excellence in the thriving eco-friendly e-commerce sector. This role offers a unique chance to immerse yourself in the world of sustainable products while honing your skills in customer relations, e-commerce operations, and digital marketing. You'll be at the heart of customer interactions, managing inquiries across multiple channels and ensuring a seamless shopping experience. Additionally, you'll provide crucial support to management, gaining invaluable insights into the operations of a successful green business. This position is ideal for those looking to make a meaningful impact while developing a diverse skill set in a rapidly evolving industry.
Responsibilities
- Deliver exceptional customer service through email, chat, and phone channels
- Efficiently manage orders, returns, and exchanges using cutting-edge e-commerce platforms
- Engage with customers and grow brand presence through social media management
- Resolve logistics-related queries and issues, ensuring smooth order fulfillment
- Provide personal assistance to management, supporting key business operations
- Stay updated on eco-friendly product lines and industry trends
- Contribute to improving customer satisfaction and loyalty
- Manage customer service tickets through Reamaze platform
- Monitor stock levels and check orders at fulfillment centers
- Implement and improve customer service systems and processes
Requirements
- Proven experience with customer service platforms (e.g., Zendesk, Freshdesk)
- Familiarity with e-commerce systems such as Shopify or WooCommerce
- Excellent written and verbal communication skills in English
- Quick learner with the ability to adapt to new tools and technologies
- Strong problem-solving skills and attention to detail
- Efficient time management and ability to prioritize tasks effectively
- Knowledge of social media best practices and engagement strategies
- Basic understanding of e-commerce logistics and order fulfillment processes
- Passion for sustainability and eco-friendly products
- Ability to work remotely and maintain productivity in a home office environment
- Flexibility to potentially increase working hours based on performance and business needs
- Sales and e-commerce product knowledge (preferred)
- Passion or interest in homewares and design (preferred)
- Willingness to learn and master the Reamaze customer service platform
- Ability to quickly grasp stock management and order checking processes
Additional Information
- The company uses Reamaze for customer service, which integrates with Shopify, Gmail, Facebook, Instagram, and other platforms.
- Training will be provided on the Reamaze system, but candidates who can quickly learn and improve processes are highly valued.
- Knowledge of stock levels and order checking at fulfillment centers is crucial but can be learned on the job.
Philippines
