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Employee Experience & Events Manager

Thumbtack logo

Location
Canada
Thumbtack

Job Description

A home is the biggest investment most people make, and yet, it doesn’t come with a manual. That's why we’re building the only app homeowners need to effortlessly manage their homes — knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry — we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We’re seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we’ll build together.

Thumbtack by the Numbers

  • Available nationwide in every U.S. county
  • 80 million projects started on Thumbtack
  • 10 million 5-star reviews and counting
  • Pros earn billions on our platform
  • 1000+ employees
  • $3.2 billion valuation (June, 2021)

About the Employee Experience Team

The Employee Experience (EX) & Wellbeing team cares for Thumbtack’s people and culture, bringing our virtual-first but not virtual-only model to life by creating meaningful in-person connection and holistic employee wellbeing programs that enable team members globally to feel connected, appreciated and well.

About the Role

Are you passionate about creating unforgettable experiences? Thumbtack is looking for an Employee Experience & Events Manager to bring our Future of Work vision to life. You'll lead the planning and execution of events and team offsites, fostering connections among our employees and local communities. You'll manage every aspect of the event lifecycle, from ideation and process management to travel, event production, and programming. Collaborating with our global teams and senior leaders, you'll enhance the overall employee experience and help create lasting memories for our teams and the business. Our events range from intimate gatherings of 10 to large-scale events with 800+ attendees, and you’ll work closely with internal and external stakeholders to support various event needs.

This role reports to the Sr. Manager, Head of Employee Events and requires domestic travel up to twice per quarter, plus an annual international trip to the Philippines. If you thrive in a fast-paced environment and love creating impactful experiences, we want to hear from you

Responsibilities

  • Event Lifecycle Management: Own the entire event lifecycle from ideation to execution, including project planning, coordination of all event logistics, budget management, and post-event reporting.
  • Vendor and Partner Relations: Manage relationships with event agencies, vendors, and internal cross-functional partners to ensure seamless event production, across communications, registration, travel, accommodations, F&B, programming and more.
  • Operational Efficiency: Develop and implement systems and processes to keep EX and events projects organized and on track, proposing new tools and software as needed for operational efficiency.
  • Leader Enablement: Partner with leaders to understand their team goals and craft impactful agendas for team offsites, providing comprehensive logistics support throughout the planning process and creating valuable resources/guides to empower leaders.
  • Employee Support: Serve as the primary point of contact for managing all customer support forums and channels, providing exceptional support to our employees.
  • Global Collaboration: Collaborate with and support our Philippines team in planning and executing PH and global events, ensuring alignment and successful onsite execution.

What you’ll need

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

  • Industry Experience: Over 10 years of professional experience, preferably in people programs and employee experience, with at least 7 years of in-house or agency experience in managing and producing large and small scale events (30-800+ people).
  • Operational Prowess: A master multi-tasker who thrives in fast-paced environments, juggling multiple priorities and a busy events calendar with a meticulous attention to detail.
  • Collaboration: Strong ability to partner cross-functionally with senior leaders, stakeholders, and employees at all levels to identify business needs from in-person gatherings and incorporate feedback effectively.
  • Communication: Exceptional relationship-building and communication skills, both spoken and written. You have a talent for writing event communications and Slack messages that are informative, fun, and engaging.
  • Own-It Mentality: You possess an owner mentality but aren't afraid to roll up your sleeves. You're ready to execute events onsite with a can-do attitude and a customer-service mindset.

Bonus points if you have

  • Tech Industry Background: Experience working in a fast-paced or high-growth tech company with regionally and globally distributed teams. Bonus points for experience collaborating with teams in the Philippines.
  • Employee Event Curation: Experience in curating large-scale employee events, rather than just marketing, sales events, or trade conferences.
  • Tool Familiarity: Familiarity with tools and systems such as Slack, Coupa, IronClad, Google Forms, and event management software.
  • Multimedia Proficiency: Skilled in using multimedia to create engaging content, including video and graphics.

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines. Learn more about our virtual-first working model here.

Benefits & Perks
  • Virtual-first working model coupled with in-person events
  • 20 company-wide holidays including a week-long end-of-year company shutdown
  • Library (optional use collaboration & connection hub)in San Francisco
  • WiFi reimbursements
  • Cell phone reimbursements (North America)
  • Employee Assistance Program for mental health and well-being

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected].

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at https://www.thumbtack.com/privacy/ .

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